German speaking First Line Analyst

4 weeks ago


Budapest, Hungary Trenkwalder Kft Full time
  • Answering support queries via tools, phone and email, keeping daily contact with users calling from all over Europe
  • Resolving IT issues of our partners which can occur during the course of office work
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent teams
  • Maintaining and improving customer satisfaction level

Elvárások / Requirements

  • Fluent or intermediate English, AND German language knowledge
  • Excellent communication skills, both written and verbal
  • Self-motivated and able to work under minimal supervision, proactivity
  • Good problem solving skills
  • Customer orientated personality
  • Strong MS Office skills

Amit nyújtunk / Benefits

  • Cafeteria benefits
  • Medicover private health care package
  • Language courses, soft skills training and talent programmes
  • Go through a professional and personal development
  • Have a stable workplace with flexible scheduling (HO opportunity)


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