Spa Receptionist
Found in: beBee S HU - 4 weeks ago
Job Number 24034626
Job Category Spa
Location W Budapest, Andrassy ut 25, Budapest, Hungary, Hungary
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
ABOUT THE PROPERTY
Located in the heart of the city at Andrassy Avenue (a UNESCO World Heritage Site), the hotel will be housed in the impressive Drechsler Palace on the city’s most luxurious shopping street located directly across from the State Opera House. W Budapest will feature 151 stylish guest rooms and suites, including one Extreme WOW, the brand’s lux-take on the Presidential Suite. The hotel will offer a destination restaurant and a destination bar, both sure to be embraced by locals as a place to mix and mingle, as well as the signature W Lounge, the brand’s evolution of the traditional hotel lobby, where guests can go to see and be seen. Three meeting and event spaces, including a Great Room for larger celebrations, are available, along with an Away® Spa, FIT® fitness center, and WET® pool. Guests can also expect the W brand’s signature Whatever/Whenever® service philosophy, providing guests whatever they want, whenever they want it.
ABOUT THE BRAND
At W we go all in. We are vibrant, alluring, and personal. We don’t take ourselves too seriously. We are irreverent, energetic, and spontaneous. We have an edge. We are bold, brave, and confident. We do everything with intention. We are sophisticated, thoughtful, and aspirational. W sits alongside luxury and is not confined by it, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. We stimulate our guests to ignite curiosity and expand worlds. We share our guests’ passions, providing insider access to what’s new and what’s next. If you’re ready to create the energetic W scene that is magnetic to everyday connectors around the world, then we invite you to explore a career with W Hotels. W Hotels does not recruit, we cast Talent.
POSITION SUMMARY
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
WHAT WE OFFER :
Healthy meals on duty
Medical care provided by the hotel’s private doctor
Room, F&B, Spa and gift shop discount within the Marriott hotel chain in more than 8000 hotels around the world
Learning and development opportunities
Travel allowance within Budapest after probation period
SZÉP card fringe benefit/ ‘cafeteria’ after probation period
Employee referral bonus
Discounted breakfast offers at Marriott International hotels in Budapest
Different employee recognition schemes
Awards and celebrations (Length of Service Award, Talent of the month etc.)
Business grooming allowance
Other local benefits in Budapest, e.g. discounted theatre, museum, concert tickets etc.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Spa Receptionist
Found in: beBee S HU - 3 weeks ago
Budapest, Hungary Marriott Full timeJob Number 24058848 Job Category Spa Location W Budapest, Andrassy ut 25, Budapest, Hungary, Hungary Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management ABOUT THE PROPERTY Located in the heart of the city at Andrassy Avenue (a UNESCO World Heritage Site), the hotel will be housed in the impressive...