French speaking Customer Service Supervisor
4 months ago
Our business partner - a biotechnological manufacturing company - is looking for a  French speaking Customer Service Supervisor to spearhead the EMEA region's order management team.
If you're ready to make a significant impact on the business and shape the customer service landscape, then our offer is for youPozÃció leÃrÃsa / Job description
â Supervise and mentor a team of customer service professionals, fostering a collaborative and
productive work environment.
â Actively participate in sales calls and provide support to team members, ensuring seamless
interactions between sales and customer service.
â Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement
corrective actions for continuous improvement.
â Oversee dispute resolution processes, handle escalations, and manage investigations to provide
timely and effective solutions.
â Collaborate with the team to meet and exceed business targets, with a focus on order processing
efficiency and accuracy.
â Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.
â Actively contribute to various team meetings and events to align with company strategies and
goals.ElvÃrÃsok / Requirements
â Fluency in English and French (mandatory)
â Min 2-3 years experience in similar role and customer service or a related field
â Proven experience in people management and team leadership.
â Strong interpersonal and communication skills.
â Proficiency in Microsoft Excel and data analysis.
â Familiarity with SAP and BI analytics (an advantage and a plus).
â Exceptional problem-solving and decision-making abilities.
â Excellent organizational and time management skills.
Amit kÃnÃlunk / Offer
What we offer:
- Attractive compensation package with a wide range of benefits, including cafeteria and private health care package
- Development opportunities for personal and professional growth
- Home office opportunity (hybrid)
- A great diversity of cultures
 Kapcsolattartó / Information
For further information:
erika.jungvirt@randstad.hu
tapasztalat
3-5 év / 3-5 years
készségek
- 'Nem igényel speciÃlis szaktudÃst'
szakmai ismeretek
- 'Nem igényel speciÃlis végzettséget'
szükséges végzettség
FÅiskolai, egyetemi végzettség / University
- 'Nem igényel speciÃlis végzettséget'
- 'Nem igényel speciÃlis szaktudÃst'
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