Lead Accounts Receivable Representative

1 month ago

Budapest, Hungary Thermo Fisher Scientific Full time

Job Description

About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $20 billion. Each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionâenabling our customers to make the world healthier, cleaner and safer.

When youâre part of the team at Thermo Fisher Scientific, youâll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and youâll be supported in achieving your career goals.

Job Title: Lead Accounts Receivable Representative (OTC)

Reports to: Team Leader Credit & Collections

Position Summary:

The Credit & Collections Representative plays an important role in our accounting department by ensuring the timely collections of payments from our customers. This position is responsible for chasing customer of debt on allocated accounts..

Key Responsibilities:

  • Actively work on the ledgers assigned, primarily by telephone, sending emails and any other activity needed.
  • Operate within the guidelines and requirements of the company Credit Management Policy
  • Review customer accounts on a regular basis and make recommendation to the Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
  • Contact the customers indicated by the credit team to avoid or minimize delays in the order cycle times due to overdue balances.
  • Process the incoming customer requests using the âService Nowâ software tool, ensuring that the agreed on SLAâs are met.
  • Work with relevant internal departments across Europe to ensure timely resolution of customer disputes
  • Log, review and monitor customer complaints and sending out copy invoice requests in the designated collection tool.
  • Assist the cash application team where needed to identify unclear payments
  • Various ad hoc responsibilities as assigned by Team Leader / O2C Managers.
  • Any other related tasks / duties as may be allocated from time to time.
  • Ensure the performance of tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements.
  • Active participant to projects â Including department project or cross functional

Skills Required:

  • Effective listening, verbal and written communication skills
  • Judgment and decision-making ability
  • Accuracy and attention to detail
  • Demonstrated integrity and ethical standards
  • Able to handle difficult customers with diplomacy and tact
  • Problem-solving and analytical ability
  • Manages time effectively and adapts quickly to changing priorities
  • Team player who works productively with wide range of people
  • Superior organizational skills
  • Comfortable in fast-paced environment

Education & Experience:

  • 2 years of experience in the finance field, possibly collections
  • Experience in managing teams
  • University or College degree / degree in accounting or finance is an advantage
  • Fluent in English and preferably Spanish language knowledge
  • Proficient in Microsoft Office with strong Excel skills.
  • SAP/Oracle/Collection System experience preferred
  • Strong oral and written communication skills with attention to detail

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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