Service Delivery Team Leader

1 month ago

Budapest, Hungary NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?

Responsible for setup and installation of technical systems, applications, or process designs for clientâs purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

Working at NTT

The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.Key Roles and Responsibilities:

  • Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
  • Take responsibility for problem resolution and troubleshooting.
  • Respond to escalated client requests and support client applications to a first line resolution.
  • Escalate complex problems to the relevant third parties.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Compile and maintain project administration.
  • Conduct elementary presentations within the customer's organisation.
  • May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
  • Expected to take ownership of relevant technologies according to domain or specialization.
  • Knowledge, Skills and Attributes:
    • Basic understanding and appreciation of technical design and business principles
    • demonstrates fundamental project management and administration ability
    • Display customer engagement skills
    • Demonstrate relevant domain specialist knowledge
    • Good verbal communication skills
    • Client focused and display a proactive approach to solving problems
    • Ability to work under pressure
    • Academic Qualifications and Certifications:Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalentRequired Experience:
    • Basic work experience in a technical implementation engineering or similar role
    • Experience engaging with clients and conducting presentations
    • Basic project administration and documentation experience

Skills Summary

What will make you a good fit for the role?

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Service Delivery Manager

    3 weeks ago

    Budapest, Hungary Black Cell Magyarország Kft Full time

    Minimum of 3 years relevant working experience as an IT / Information Security / IT Security service delivery managerFluent in English (both written and oral C1 or higher)Project management skills, ability to manageProven track record in contract management and negotiationKnowledgeable of quality management methodsStrong communication and presentation skills...

  • French Speaking Service Delivery Specialist

    4 weeks ago

    Budapest, Hungary Reed Magyarország Kft. Full time

    Our American multinational partner company is looking for a French Speaking Service Delivery Specialist for their dynamic and supportive team. What we offer: Hybrid working Szép Card, trainings, language courses, annual bonus Great learning and development opportunities Supportive work environment Your tasks will be in the position: Take charge of...

  • English Speaking Delivery Assurance Advisor

    4 weeks ago

    Budapest, Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 207512 | Contract type: Standard | Business Unit: Business Operations & Administration Your future tasks will be... The main responsibility of the Deal Assurance Manager role, is to support our Deal Teams and Group Delivery in all Delivery countries by ensuring proper tender management.On a daily basis: Manage tender...

  • French Speaking Delivery Assurance Advisor

    4 weeks ago

    Budapest, Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 207513 | Contract type: Standard | Business Unit: Business Operations & Administration Your future tasks will be... The main responsibility of the Deal Assurance Manager role, is to support our Deal Teams and Group Delivery in all Delivery countries by ensuring proper tender management.On a daily basis:Manage tender...

  • English Speaking Delivery Assurance Advisor

    4 weeks ago

    Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 207512 | Contract type: Standard | Business Unit: Business Operations & Administration     Your future tasks will be...   The main responsibility of the Deal Assurance Manager role, is to support our Deal Teams and Group Delivery in all Delivery countries by ensuring proper tender management.   On a...

  • French Speaking Delivery Assurance Advisor

    4 weeks ago

    Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 207513 | Contract type: Standard | Business Unit: Business Operations & Administration   Your future tasks will be...   The main responsibility of the Deal Assurance Manager role, is to support our Deal Teams and Group Delivery in all Delivery countries by ensuring proper tender management.   On a daily...

  • Global Software Services Manager

    5 days ago

    Budapest, Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 208643 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Your future tasks will be... The Software Modernisation transformation programme creates a new Software Services Central Operations function. The Software Services function consists of in-country operations team to deliver services...

  • Global Software Services Manager

    5 days ago

    Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 208643 | Contract type: Standard | Business Unit: Customer Success & Service Delivery   Your future tasks will be...   The Software Modernisation transformation programme creates a new Software Services Central Operations function. The Software Services function consists of in-country operations team to...

  • Analyst Team Trainee

    2 days ago

    Budapest, Hungary Boston Consulting Group Full time

    WHAT YOU'LL DO Work with case teams on research tasks and deliver original analysis and insights, primarily regarding Hungarian and Southeast European markets. Provide thought partnership and expert source know-how to case & topic/sector teams. Share topic/sector insights and points of view more broadly within the firm. Contribute to BCG's growing...

  • Analyst Team Trainee

    4 weeks ago

    Budapest, Hungary Boston Consulting Group Full time

    WHAT YOU'LL DOWork with case teams on research tasks and deliver original analysis and insights, primarily regarding Hungarian and Southeast European markets.Provide thought partnership and expert source know-how to case & topic/sector teams.Share topic/sector insights and points of view more broadly within the firm.Contribute to BCG's growing knowledge...

  • Analyst Team Trainee

    4 weeks ago

    Budapest, Hungary Boston Consulting Group Full time

    WHAT YOU'LL DOWork with case teams on research tasks and deliver original analysis and insights, primarily regarding Hungarian and Southeast European markets.Provide thought partnership and expert source know-how to case & topic/sector teams.Share topic/sector insights and points of view more broadly within the firm.Contribute to BCG's growing knowledge...

  • German speaking Dispatcher

    3 weeks ago

    Budapest, Hungary ZaWin (Martin Engineering AG) Full time

    We are seeking a highly organized and dynamic Technical Dispatcher / Service Coordinator to join our team. In this pivotal role, you will be responsible for the efficient scheduling and coordination of our support technicians, working closely with our customers, local electricians, and specialists from X-ray and intraoral scanner suppliers. This position...

  • Guest Service Agent

    3 days ago

    Budapest, Hungary Hilton Garden Inn Budapest City Center Full time

    DescriptionA Guest Service Agent assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.What will I be doing?As Guest Service Agent, you will assist in daily Front Office operations and work with customers and Guests as part of a project used...

  • Guest Service Agent

    3 days ago

    Budapest, Budapest, Hungary Hilton Garden Inn Budapest City Center Full time

    A Guest Service Agent assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.What will I be doing?As Guest Service Agent, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to...

  • Guest Service Agent

    3 days ago

    Budapest, Budapest, Hungary Hilton Full time

    A Guest Service Agent assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.What will I be doing?As Guest Service Agent, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to...

  • Guest Service Agent

    3 days ago

    Budapest, Budapest, Hungary Hilton Full time

    A Guest Service Agent assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.What will I be doing?As Guest Service Agent, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to...

  • Customer Service Agent

    4 weeks ago

    Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/Department Our prestigious partner, a market leader of pet supplies is looking for motivated and customer-oriented individuals to join their Customer Service Team at the newly established Business Service Center.They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why...

  • Lead Regional Meetings

    4 weeks ago

    Budapest, Hungary GE Aviation Full time

    Job Description SummaryGE Aerospace has an exciting opportunity to join our GE Hungary sourcing Travel and Fleet team. This role is responsible for being part of a global team of GE Aerospace Travel & Fleet Operations professionals. This position provides leadership and expertise for the day-to-day operations in one or more regions for GE Aerospace’s...

  • Field Service Engineer

    4 weeks ago

    Budapest, Budapest, Hungary Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Internal Sales Representative

    3 weeks ago

    Budapest, Hungary Arrow Electronics, Inc. Full time

    Position:Internal Sales RepresentativeJob Description:We are looking for an ambitious individual to join GSA Service Centre based in Budapest.What You Will Be Doing at Arrow? Order and Backlog Management for a dedicated Supplier Project to one of our Strategic CustomersEnsuring full support for dedicated Customers on Focus Business AreasWorking Across all...