Senior service designer
4 weeks ago
Partnerünk 2005-ben kezdte meg egy online szÃmlÃzó rendszer kifejlesztését. A jelenleg 5 - 600 ezer partnerrel rendelkezÅ Start-up 2017 óta több pénzintézet partnere lett. NagyvÃllalati, élvonalbeli technológiÃkat haszÃlva, tudatos stratégia és üzleti modell mentén szeretnének tovÃbbfejlÅdni.PozÃció leÃrÃsa / Job description
MeglévŠés új szolgÃltatÃsok tervezése és (tovÃbb)fejlesztése adatalapon, a felhasznÃlói igényekhez, ügyféléletúthoz igazÃtva, a minél magasabb ügyfélélmény megteremtésével;
FelhasznÃlói igények, problémÃk kutatÃsa, feltÃrÃsa kvantitatÃv és kvalitatÃv módszertanokkal (ügyfélinterjúk, kérdÅÃv, elemzések, összefoglalók készÃtése), gyűjtése és szintetizÃlÃsa;
KoncepcióalkotÃs, a jelenlegi üzleti folyamatok megértése, jövÅbeli működés felépÃtése;
DrótvÃzak, low-fidelity wireframek, prototÃpusok készÃtése, az elkészült tervek validÃlÃsa felhasznÃlókkal és a belsŠérintettekkel, folyamatos iterÃlÃs;
Részvétel a UX/UI tervezésében;
Ãzleti igény és a részletes funkcionÃlis specifikÃció kidolgozÃsa dokumentÃlÃsa és egyeztetése a fejlesztÅkkel;
Szoros együttműködés a kollégÃkkal (designerekkel, fejlesztÅkkel, a marketing és ügyfélszolgÃlati területtel);
A szolgÃltatÃsok teljes életútjÃnak végigkövetése, az ötlettÅl, a tervezésen-, a fejlesztésen és piaci bevezetésen Ãt a felhasznÃlói interakciókig;
Részvétel a design folyamatok és módszertanok fejlesztésében és kidolgozÃsÃban;ElvÃrÃsok / Requirements
OperatÃv és stratégiai szemlélet egy terméket irÃnt
Nagy tapasztalat service design és/vagy digitÃlis szolgÃltatÃs/termékmenedzsment területén; vagy ezekhez közelÃlló területeken szerzett tapasztalat, pl. Business Analystként, UX kutatóként stb.
Több éves tapasztalat olyan cégnél, amely webes megoldÃsok fejlesztésével foglalkozott / design-ügynökségi oldalról való tapasztalat;
Pénzügyi / gazdasÃgi ismeretek és tapasztalatok elsajÃtÃtÃsa és/vagy fintech innovÃciók területén piaci ismeret;
SajÃt termék fejlesztése, tökéletesÃtése és az ekörüli teendÅk irÃnt való elkötelezÅdés;
Ãgyfélcentrikus gondolkodÃsmód, ügyfelek igényevel összeegyeztethetÅ fókusz, mindezt a stratégia észben tartÃsÃval
Analitikus gondolkodÃsmód, stratégiai- és rendszerszemlélet;
InnovatÃv és kreatÃv gondolkodÃsmód
B2B gondolkodÃs és tapasztalat;
KommunikatÃv személyiségAmit kÃnÃlunk / Offer
- Versenyképes fizetés
- Béren felüli juttatÃsok
- Start up hangulat
- Szerdai csapatépÃtÅ reggeliKapcsolattartó / Information
Â
Lerner Judit
judit.lerner@randstad.hu
Blatniczky Timóteus
timoteus.blatniczky@randstad.hu
Â
tapasztalat
3-5 év / 3-5 years
készségek
- 'Nem igényel speciÃlis szaktudÃst'
szakmai ismeretek
- 'Nem igényel speciÃlis végzettséget'
szükséges végzettség
FÅiskolai, egyetemi végzettség / University
- 'Nem igényel speciÃlis végzettséget'
- 'Nem igényel speciÃlis szaktudÃst'
-
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