IT Business Services Senior Consultant

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Job Title: IT Business Services Senior Consultant - ServiceNow PO/BPC ITOM / CMDB (m/f/d) 

What you’ll do 

As an IT Business Services Senior Consultant in our team, you will act as a Product Owner and Business Process Consultant for configuration management/CMDB for our harmonized ServiceNow landscape used by thousands of users across the globe. You will closely collaborate with business owners, product managers, architects, and other experts in an agile environment.  

In your daily business, you will ensure that our ServiceNow CMDB acts as the base structure for all CSM, ITSM & ITOM processes. You contribute to implementation, and operations of SAP’s Service Management applications and landscape. You closely align with IT and cloud experts and other program roles and drive continuous improvement of our CMDB capabilities. You coordinate the agile configuration management development team to implement changes and integration and correlation issues. In the program you are leading based on your deep expertise and dedication to establish reliable CMDB making CIs the core enabler of our processes.  

Concretely, you will:  

• Define and implement ITOM Configuration Management / CMDB 
• Work with system/service owners to understand their CMDB related demands and transfer them into a working product 
• Guide an agile development team as a product owner 
• As a Business Process Consultant define the smallest possible feature, where the delivery will still bring value to the stakeholders  
• Know and defend the ServiceNow out-of-the-box capabilities and golden standard & align LoB requirements with ServiceNow standards  
• Ensure security policies & standards are fulfilled  
• Support Stream in preparing business go-lives  
• Support Stream in assessing feature completeness and quality, by e.g. testing from business requirements according to features acceptance criteria  
• Support defect handling with platform and integration root cause analysis  
• Applying DevOps mindset to take operational responsibility for the provided concepts and solutions   

What you bring  

• Academic degree (Bachelor or Master) in Information Technology, Software engineering, business informatics or related fields  
• 3+ years of professional working experience in configuration management / CMDB implementation mainly with ServiceNow  
• Experience in coordinating and driving a product vision as a Product Owner 
• Experience in agile application delivery processes, procedures & agile implementation methods (e.g. SAFe)  
• Good knowledge of IT with particular focus on enterprise applications and configuration management  
• Leader and team player – give guidance and show excellent coordination skills, passionate about execution, motivated and self-managed  

Meet your team 

We are responsible for harmonizing and optimizing SAP’s support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management. Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM) and Security Operations Management (SecOps). 

By creating this solution, we serve all SAP lines of business and cross teams.  

We build breakthroughs together 

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.  

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 383907  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.