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Dutch speaking First Line Analyst

3 months ago

Budapest, Budapest, Hungary Trenkwalder Magyarország Full time

Our partner is a leading independent technology provider, trusted by large corporate and public sector organizations to source, transform, and manage IT infrastructure, facilitating digital transformation worldwide. They are currently seeking a Dutch-speaking First Line Analyst, to join their Budapest team and collaborate with other IT support teams to resolve user IT issues.

Job Description

Answer support queries via tools, phone, and emailMaintaining daily contact with users across EuropeResolve IT issues that occur during office work for our partnersDocument and log calls in the ticketing toolDelegate unresolved problems to the appropriate teamsMaintain and improve customer satisfaction levels
Job RequirementsIntermediate knowledge of English and fluency in Dutch (German knowledge is a huge advantage)Affinity for resolving IT-related issuesDaily use of computers, with knowledge of Windows 7, 8, 10, and/or other operating systemsMS Office toolsLogical thinking, ability to solve problems Outstanding communication skills and a customer-focused mindsetAbility to multitask, good teamplayer
Compensation BenefitsProfessional development opportunitiesOutstanding salary and benefit package, cafeteriaA company with a stable backgroundLanguage learning opportunitiesA good working atmosphere