Polish speaking Service Desk Agent

6 days ago


Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full time
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. 
 
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.,
  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level
,
  • Advanced or native in Polish language and in English
  • Experienced in any customer service – experience gained in IT Help Desk
  • You have willing-to-learn attitude & customer-focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Hungarian knowledge is preferred but not a must
  • Open to work in shifts
, ,
  • Joining bonus
  • Competitive salary
  • Health insurance package at a private clinic
  • Annual bonus
  • Risk and accident insurance
  • Cafeteria package
  • Language course reimbursement
  • Relocation package: reimbursement in 12 installments
  • All You can Move Sportpass


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