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German/Dutch speaking Automotive Warranty Specialist
1 month ago
With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions. MSX International has a long proven history of supporting the biggest vehicle manufacturers all over the world.
The Role
As a Warranty Specialist / Automotive Support Specialist you will have the possibility to support a premium German car brand with their day to day warranty issues, building brand recognition and loyalty. During your job you will acquire unique knowledge of the inner workings of the newest models on the market. Currently we are looking for both German and Dutch speaking candidates
Your Responsibilities:
- Manage day to day warranty claims using according to KPIs while using your German language skills;
- Verify warranty policies and procedures application;
- Check the integrity and correctness of claims;
- Self-assessment on managed cases;
- Cooperate with senior team members about cases in analysis;
- Communicate with Dealers and Customers (mainly in writing).
This is an excellent opportunity for an individual who has a particular interest in everything automotive, has experience in the areas of the industry, or in customer support roles. We are open for junior and also more experienced candidates who enjoy working in a team environment but able to work on own initiative. Our ideal candidate will have good computer skills, good understanding of vehicle mechanics as well as:
- Fluency in English, German and/or Dutch language.
- Strong communication, organizational and time-management skills.
- Excellent attention to detail and pride yourself on being punctual/ reliable.
- Experience working in automotive after sales processes (warranty, diagnostic support, technical advisory) would be a great advantage, particularly if you have worked at an automotive Retailer or Dealer.
- EU passport / citizenship.
- Ongoing or finished engineering related studies is advantageous, including car mechanic / car technician / electrician background.
In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:
- Getting it done;
- Proving our words with our actions;
- Creating a better tomorrow for our clients, every single day;
- Fearlessly exploring new roads;
- Delivering on our commitments;
- Being exceptional teammates.
- 40 hours per week with a schedule from 8.30 to 17.00 pm.
- Flexible working environment, including work from home days (2-3 days per week)
- Modern office situated in Budapest (Dorottya Udvar)
- Competitive salary and bonus package
- Private health insurance
- Global career development opportunities
- Regular training and access to global career opportunities/career progression.
- A professional but relaxed working environment, as part of a welcoming and diverse team.
