Customer Operations Specialist @ IDBC Creative Solutions Kft.

1 week ago

Budapest, Hungary IDBC Creative Solutions Kft. Full time

An innovative insurance company redefining the industry by prioritizing simplicity, transparency, and accessibility. With a customer-centric mission, they aim to make insurance straightforward and stress-free. Their dedicated Customer Specialist Team plays a vital role in delivering outstanding experiences and driving meaningful impact daily.

Benefits:

  • Work 2+ days per week in their Budapest office, with the rest remote
  • Personal budgets for books, courses, and two extra training days yearly
  • Competitive bonus scheme
  • Extra funds for meals, leisure, and accommodation
  • A 4-week fully paid leave after 4 years
  • 4 weeks per year to work from wherever you like
  • Premium Medicover Blue healthcare package
  • Choose between an All You Can Move membership or a monthly BKK pass

  • 0.5-1 year of experience in the field of customer service or in customer facing positions
  • Passion for delivering outstanding customer service and going the extra mile
  • Adaptability to thrive in a fast-paced, dynamic environment
  • Problem-solving skills and the initiative to find solutions independently
  • Strong communication abilities to simplify complex issues for customers
  • Collaborative spirit, eager to support teammates and foster a positive culture
  • Previous experience in customer-facing or online support roles is a plus

An innovative insurance company redefining the industry by prioritizing simplicity, transparency, and accessibility. With a customer-centric mission, they aim to make insurance straightforward and stress-free. Their dedicated Customer Specialist Team plays a vital role in delivering outstanding experiences and driving meaningful impact daily.

Benefits:

  • Work 2+ days per week in their Budapest office, with the rest remote
  • Personal budgets for books, courses, and two extra training days yearly
  • Competitive bonus scheme
  • Extra funds for meals, leisure, and accommodation
  • A 4-week fully paid leave after 4 years
  • 4 weeks per year to work from wherever you like
  • Premium Medicover Blue healthcare package
  • Choose between an All You Can Move membership or a monthly BKK pass
,[Engage with customers via live chat and email, resolving their queries while maintaining high satisfaction scores, Identify patterns in customer feedback and collaborate with teams to enhance processes, tools, and the overall experience, Become a go-to knowledge hub on products, systems, and processes through hands-on training and self-driven learning, Work closely with underwriters, claims specialists, and fraud experts to ensure a seamless journey for customers, Keep customer interactions aligned with regulations and guidelines] Requirements: Customer Service, Adaptability, Problem-solving skills, Communication skills Additionally: Medicover Blue healthcare package, Bonus scheme, Training opportunities, Home office, Extra funds for meals, leisure, and accommodation, 4 weeks per year to work from wherever you like, AYCM or BKK pass.

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