Spanish Technical Support Analyst

3 weeks ago

Debrecen, Hungary HSA Kft. Full time

As a Technical Support Analyst, you'll provide frontline support in SPANISH via phone, chat, and email. You will also need ENGLISH knowledge. Responsibilities include assisting with product info, processing orders, resolving complaints, retaining customers, and troubleshooting issues. You’ll be a flexible problem-solver, confidently handle technical queries, and investigate solutions when needed. Patience, empathy, communication, and focus in a fast-paced environment are key qualities for this role.If you are interested in this opportunity please apply with your ENGLISH CV. Feladatok / TasksTaking ownership and customer issues, seeing them through to resolutionProviding solutions for hardware/software problems.Troubleshoot and diagnose technical issues (e.g., WLAN, Bluetooth).Escalate unresolved issues to internal teams as needed.Communicate effectively with customers and adjust to their technical level.Ensure timely and quality resolution of customer interactions.Maintain compliance with data privacy and security policies.Collaborate positively with team members and other departments. Amit nyújtunk / OfferCompetitive salary,CafeteriaTeam activitiesPaid trainingModern office environment

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