Fraud Validation Executive @ Marshmallow

About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

The Fraud Validation Team:

Our Fraud Team plays a vital role in protecting our honest customers from inflated premiums caused by fraudulent activity. A crucial part of this is the Policy Fraud team, which ensures that policy details are accurate and free of any signs of fraud. You’ll play a vital role in investigating policies and reviewing documentation to prevent fraud while ensuring fairness for our customers.

Perks of the job

• Flexi-office working – Spend at least 2 days a week with your team in our Budapest office. The rest is up to you
• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us - to further your skillset
• Mental wellbeing support – Access therapy and mental health sessions through Oliva
• Competitive bonus scheme - designed to reward and recognise high performance
• SZÉP card - Budget to spend on meals, leisure and accommodation
• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years
• Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office ✈️
• Medicover Blue package - An exclusive pass to top-notch healthcare services
• All You Can Move membership OR Monthly BKK pass - Unleashing your inner fitness guru or having a hassle-free commute - we've got you covered

Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks

Our Process

We break it up into a few stages:

• Initial call with someone in our Talent Acquisition team (20-30 mins)
• An online exercise
• An interview with 2 Managers from the Team

What You’ll Bring

• Proven experience in delivering exceptional customer service
• Demonstrable analytical skills and the ability to identify patterns or inconsistencies in data
• Experience collaborating within teams to achieve goals and resolve challenges

Who You Are

• Customer-Focused: Passionate about delivering first-class customer service
• Detail-Oriented: Skilled at spotting discrepancies and analysing complex information
• Solutions-Focused: Creative and diligent in finding effective outcomes
• Adaptable: Comfortable with change and ambiguity in a fast-paced environment
• Team Player: Optimistic and collaborative in team settings

About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

The Fraud Validation Team:

Our Fraud Team plays a vital role in protecting our honest customers from inflated premiums caused by fraudulent activity. A crucial part of this is the Policy Fraud team, which ensures that policy details are accurate and free of any signs of fraud. You’ll play a vital role in investigating policies and reviewing documentation to prevent fraud while ensuring fairness for our customers.

Perks of the job

• Flexi-office working – Spend at least 2 days a week with your team in our Budapest office. The rest is up to you
• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us - to further your skillset
• Mental wellbeing support – Access therapy and mental health sessions through Oliva
• Competitive bonus scheme - designed to reward and recognise high performance
• SZÉP card - Budget to spend on meals, leisure and accommodation
• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years
• Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office ✈️
• Medicover Blue package - An exclusive pass to top-notch healthcare services
• All You Can Move membership OR Monthly BKK pass - Unleashing your inner fitness guru or having a hassle-free commute - we've got you covered

Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks

Our Process

We break it up into a few stages:

• Initial call with someone in our Talent Acquisition team (20-30 mins)
• An online exercise
• An interview with 2 Managers from the Team

,[As a Fraud Validation Executive, you’ll be balancing the need to protect the business from fraudulent activity while delivering a positive experience to customers. This role is an excellent starting point for building a career in fraud prevention and underwriting, with opportunities to develop your skills through ongoing training and support in a fast-paced, dynamic team., Reviewing Policies: Examining policy details and supporting documents to identify signs of misrepresentation, Using Investigative Techniques: Applying tools and methods to assess policy validity and detect fraudulent activity, Contacting Customers: Requesting additional information, clarifying changes, or resolving discrepancies while maintaining excellent service standards] Requirements: Analytical skills Tools: . Additionally: Competitive bonus scheme, SZÉP card, Medicover Blue Package, Home office, Mental wellbeing support, Training budget, Flat structure, Small teams, International projects, Free coffee, Bike parking, Playroom, Shower, Free snacks, Free beverages, In-house trainings, In-house hack days, Modern office, Startup atmosphere, Free breakfast, No dress code.

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