Telecommunication Services Manager
4 hours ago
The Estée Lauder Companies is a global beauty powerhouse, with a portfolio of iconic brands that have shaped the beauty industry for decades. Our products are sold in approximately 150 countries and territories and sit underneath a wealth of beauty brand royalty including Estée Lauder, Clinique, M.A.C, La Mer, Bobbi Brown Cosmetics, Jo Malone London, TOM FORD, KILIAN PARIS, Too Faced, Dr.Jart+ and The Ordinary to name a few. Our commitment to excellence, innovation, and inclusivity extends not only to our products, but also to our people. We believe that every individual brings a unique perspective, and together, we create a vibrant and empowered workforce.
,The role
This key role will work closely with a third-party provider and internal teams to consolidate billing and optimize telecom spend with large and regional carriers. This role requires strong project management, vendor engagement, and telecom expense management expertise, with a focus on driving cost efficiencies across global mobile services.
Responsibilities
- This role is responsible for Telecommunication Expense management for all Brands and Functions and Region including mobile procurement, mobile optimization and fixed lines.
- Engage with third-party provider to implement Mobile Managed Services across the UK, EMEA, LATAM, and APAC regions.
- Manage the consolidation of billing and optimization of telecom spend for major carriers
- Oversee a phase-based implementation, ensuring realization of savings.
- Provide regular updates and reports on spend, cost savings, and carrier performance to key stakeholders.
- Contribute to the development of long-term global telecom management strategies, leveraging insights from the MMS deployment.
- Maintain the telecom management program already implemented in North America.
- Manage stakeholder escalations, resolve issues and implement stakeholder engagement processes and cadences
- Review and optimize daily operational processes and activities identifying ways to improve efficiencies and opportunities for automation
- Lead a team of customer care and expense management professionals.
- Ensures all daily activities are delivered in an effective and timely manner and that all support and resources needed are available for success
- Coaches and counsels operations team members on proper engagement strategy techniques and proper email communication format
- Keep internals stakeholders satisfied through capturing & executing on requirements, managing improvement initiatives, solutioning, defining and tracking service metrics.
- Conduct stakeholder operational reviews; ensure all SLAs/KPIs to our stakeholders are met, flag and escalate operational risks & concerns in a timely fashion (as required)
- Lead continuous improvement through process standardization/re-design, automation, and other enabling technologies
- Lead the identification, scoping, and prioritization of continuous improvement initiatives
Requirements
- BSC degree in Business, Economics, or related field
- 8+ years of relevant expense management services delivery experience
- 2+ years of people management experience
- 5 + years of relevant process improvement experience
- Experience working with geographically dispersed team & customer base
- Prior experience managing telecommunication service providers
- Ability to lead, influence & motivate colleagues/partners
- Ability to think strategically and communicate effectively in a fast-moving, rapidly changing environment
- Expertise in MS Excel, PowerPoint, Word, Service NOW
- Leadership and project management skills
- Ability to partner both with internal stakeholders and external partners to drive more efficent operations.
- Specific experience and thought leadership in maximizing productivity through various tools and methods.
- Excellent interpersonal skills with a proven ability to communicate at various levels within the organization and with external parties
- Ability to establish and document processes, guidelines and policies
Our hybrid work model
At ELC, we believe that efficiency doesn't depend on being in the office five days a week. To support work-life balance, we offer our office-based colleagues the opportunity to work from home up to 10 days per month.
Our Benefits
At ELC, we're excited to offer you a variety of benefits; enjoy exclusive discounts on our premium brands including Estée Lauder, Tom Ford, Jo Malone London, La Mer, and many more. We also provide a yearly bonus to recognize your contributions. You'll also have access to our flexible cafeteria plan, providing personalized options for your specific needs. Get active with the AYCM sport pass program available as a self-financed option tailored to your fitness goals. We also provide 24/7 mental health support through Magellan Healthcare, ensuring you and your family have access to professional counseling whenever needed. Additionally, enjoy free access to LinkedIn Learning for continuous development, and take advantage of our mobile fleet plan.
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