Senior Back Office Specialist
3 weeks ago
About the Role
As a Senior Back Office Specialist at Thermo Fisher Scientific, you will play a key role in supporting our clients throughout the lifecycle, including administration, order management, quotations, and master data. Your exceptional customer service skills will enable you to provide prompt and accurate responses to internal and external customer requests.
Key Responsibilities
- Provide outstanding customer support and respond to internal and external customer requests
- Deal with sophisticated customer requirements, handle issues, and process requests within divisional guidelines
- Become proficient in Customer Relationship Management systems
- Enforce company policies, operational regulations, and departmental training guidelines
- Deliver on promise on daily/weekly/monthly key performance indicator metrics
Requirements
- A minimum of 2-3 years' customer service experience in an SSC/multinational/office environment
- Experience with ERP systems preferred but not crucial
- High school diploma or equivalent required; Bachelor's Degree preferred
Working Conditions
This position requires repetitive typing and regular use of a computer plus multiple displays. Most physical demands are typical with those associated with an office environment.
Benefits
- Competitive salary and Cafeteria benefits (SZÉP-card allowance)
- All You Can Move Sport Pass at a discounted price
- Comprehensive Medicover health insurance package & health screenings
- Life, accident & critical illness insurance
- Monthly pension fund contribution after 6 months of employment
- Annual performance-based bonus
- Flexible working arrangements
- Professional development through soft and hard skill training and continuous learning opportunities
- Complimentary language courses after 3 months of employment
- Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
- Access to discounted dental care services
- Relaxation areas with massage chairs
- Complimentary parking in the office building
- Multilingual work environment with native colleagues
- Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
- Exciting team and company events, including Social Responsibility and After-Hours activities
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