Publishing Support Specialist

1 week ago


Budapest, Budapest, Hungary Reedsy Full time

We're here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM's cover designer.



As a key member of our team, your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.



Key Responsibilities:


  • Offering support to Reedsy users;
  • Reviewing projects submitted on the platform;
  • Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
  • Maintaining and updating our FAQ based on user feedback and questions;
  • Suggesting product features based on user feedback;
  • Contributing to maintaining a high NPS (currently at 86)


To be successful in this role, you'll need:




  • 5+ years of customer support experience;
  • Experience automating support processes;
  • A great understanding of on-boarding and conversion rate optimization (CRO) techniques;
  • Entrepreneurial-minded;
  • Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;
  • Native-level English speaker;
  • Availability to work every other weekend;


What We Offer:


  • Work from home;
  • Paid paternal and maternal leave;
  • Reedski, our annual ski trip;


The salary for this position is estimated at $32,500 - $57,500 per year.



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