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Business Support Assistant
1 month ago
As a Business Support Assistant at the UNICEF Global Shared Services Centre, you will play a critical role in providing technical and business application support to UNICEF staff worldwide.
Key Responsibilities:- Provide timely and professional resolution of IT and business-related inquiries and complaints received from UNICEF staff.
- Collaborate with Business and Technical SMEs to inform improvements to business processes.
- Maintain a knowledge base library and provide work shadowing and business continuity.
- Office 365, Azure Cloud, SAP R3/HANA, SharePoint, Incident management, Problem management processes, ITIL Foundation Certificate, Customer support certification, ITIL change management, Problem management best practices.
- Home office, International Career opportunity, UN sponsored medical insurance, Pension plan, 30 days of annual leaves per year, 1-month teleworking opportunity, LinkedIn Learning license, Language learning opportunities, Gym, Canteen, Bike parking, Shower, Free parking, In-house trainings, Modern office.
As a Business Support Assistant, you will have the opportunity to work in a dynamic and inclusive multinational environment, supporting the mission of UNICEF to promote the rights and well-being of children worldwide.
