3D Printing Support Specialist

2 weeks ago


Budapest, Budapest, Hungary Formlabs Kft Full time
Job Description

We are seeking a highly skilled and motivated 3D Printing Support Specialist to join our team at Formlabs Kft. This is a unique opportunity to work with groundbreaking professional 3D printers and be part of a dynamic, fast-growing startup environment.

Key Responsibilities:

  • Provide exceptional technical support to customers via phone, email, and chat, ensuring their experience with our 3D printing solutions is nothing short of amazing.
  • Collaborate closely with our international engineering team to gather customer feedback and insights, driving innovation and improvement in our products.
  • Stay up-to-date with the latest developments in 3D printing technology, applying this knowledge to deliver expert-level support and troubleshooting.

About Us

Formlabs is a leading manufacturer of professional 3D printers, with a diverse team of over 75 dedicated professionals. We're proud to have clients like Google, Tesla, and Gillette on board, and we're committed to building an inclusive community that will change the face of 3D printing.

Benefits

  • A competitive salary of €45,000 - €60,000 per year, based on your experience and qualifications.
  • Private health insurance with Medicover, ensuring you and your loved ones receive top-notch care.
  • A comprehensive benefits package, including shares in the company, flexible vacation policy, free beverages and snacks, unlimited 3D prints, and more.

Requirements

  • Fluent business English and German language skills, with excellent communication and problem-solving abilities.
  • Proven experience in technical support for hardware products, preferably in the field of 3D printing or a related industry.
  • Familiarity with ticket or case management systems, such as ServiceCloud.
  • Strong analytical and technical skills, with a passion for staying up-to-date with the latest developments in 3D printing technology.

What We Offer

  • A dynamic and inclusive work environment, with opportunities for growth and development both within and outside the company.
  • A state-of-the-art office space, complete with modern amenities, a canteen, bike parking, playroom, shower, free snacks, and more.
  • Ongoing training and development opportunities, ensuring you stay ahead of the curve in your field.


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