Technical Collaboration Specialist
4 days ago
Overview
The World Health Organization (WHO) is seeking a Technical Collaboration Specialist to join our team.
Salary
The estimated annual salary for this position is USD 64,121 plus a variable post adjustment of approximately USD 34,140 per year, resulting in a total remuneration package of around USD 98,261 per annum.
Job Description
We are looking for a highly skilled and experienced Technical Collaboration Specialist to join our team. As a key member of our technical collaboration team, you will be responsible for developing, maintaining, and applying governance policies for collaboration tools, including SharePoint Online, OneDrive, Teams, and Yammer.
You will gather requirements and optimize collaboration tools to ensure they meet the needs of the organization, design, deploy, and maintain Microsoft 365 collaboration tools, and their integration with other enterprise systems.
In addition, you will ensure proper configuration, functioning, availability, and security of Microsoft 365 collaboration tools, and their compliance with cybersecurity and data protection policies.
Monitor usage and performance of collaboration tools, and help drive user adoption. Develop and maintain system documentations and standard operating procedures.
You will also develop and maintain tools to automate deployment, operations, and management, including provisioning and de-provisioning of services and access authorizations.
Provide third-level support for user requests, incident, and problem management. Make related contributions to knowledge bases for users and support teams.
Technical Expertise
As a Technical Collaboration Specialist, you will bring expertise in Microsoft 365 collaboration tools, including SharePoint Online, OneDrive, Teams, and Yammer.
You will have in-depth knowledge of Entra ID and AD authentication and authorization mechanisms.
Good knowledge of scripting for systems deployment, operation, and maintenance.
Understanding of network (WAN and LAN) and related services.
Understanding of systems management, performance tuning, and monitoring.
Exposure to broad range of IT infrastructure technologies, configurations, and services.
Able to effectively support complex systems with large number of users.
Required Qualifications
To be considered for this role, you should have:
- First university degree in computer science, engineering, information management, or related discipline.
- Certifications related to Microsoft 365 collaboration services, and ITIL.
Essential Experience
- At least 5 years of professional experience, of which at least 2 years of exposure at the international level, in deploying and supporting Microsoft 365 platform for collaboration and applications.
- Included in the minimum 5 years: at least 3 years of proven experience supporting large-scale environments, with large, global user bases, working with teams across geographic and cultural boundaries.
- Experience developing, documenting, and maintaining system documentations and standard operating procedures.
Desirable Experience
- Recent working experience implementing and migrating to Microsoft 365 services.
- Experience with mobile applications.
- Experience in leading and managing projects with UN or other international or multinational organizations.
Skills and Abilities
We are looking for candidates with excellent interpersonal, planning, and organizational skills.
Excellent communication, problem-solving, and analytical skills.
WHO Competencies
- Teamwork.
- Respecting and promoting individual and cultural differences.
- Communication.
- Producing results.
- Moving forward in a changing environment.
Language Skills
Essential:
- Expert knowledge of English.
Desirable:
- Intermediate knowledge of French.
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