Romanian Language Customer Service Representative

2 weeks ago


Budapest, Budapest, Hungary CROME Communication Kft. Full time
Customer Service Agent Job Description

CROME Communication Kft. is a CRM and direct marketing agency with extensive experience in customer service. We are seeking a skilled Customer Service Agent to join our team.

Key Responsibilities:

  • Handle customer inquiries and complaints via phone, email, and chat
  • Record and administer customer information
  • Investigate complex cases and provide detailed responses
  • Participate in customer relationship development and outgoing call campaigns

Requirements:

  • Native Romanian language skills, both written and oral
  • Intermediate English language skills
  • At least upper secondary education
  • Minimum of one year of experience in a call center handling complaints and outbound calls
  • Excellent communication skills, precision, independence, and reliability
  • Good computer and MS Office skills

Benefits:

  • Cafeteria benefit (after probationary period)
  • Home office (after probationary period, office attendance only on Mondays and Fridays)
  • 2-month training program for onboarding
  • Company events (Christmas parties, team-building events)
  • Supportive, calm atmosphere, monthly Cake Friday
  • Long-term employment


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