Romanian Language Customer Service Representative
2 weeks ago
CROME Communication Kft. is a CRM and direct marketing agency with extensive experience in customer service. We are seeking a skilled Customer Service Agent to join our team.
Key Responsibilities:
- Handle customer inquiries and complaints via phone, email, and chat
- Record and administer customer information
- Investigate complex cases and provide detailed responses
- Participate in customer relationship development and outgoing call campaigns
Requirements:
- Native Romanian language skills, both written and oral
- Intermediate English language skills
- At least upper secondary education
- Minimum of one year of experience in a call center handling complaints and outbound calls
- Excellent communication skills, precision, independence, and reliability
- Good computer and MS Office skills
Benefits:
- Cafeteria benefit (after probationary period)
- Home office (after probationary period, office attendance only on Mondays and Fridays)
- 2-month training program for onboarding
- Company events (Christmas parties, team-building events)
- Supportive, calm atmosphere, monthly Cake Friday
- Long-term employment
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