Global Operations Manager for Quote to Cash Process
7 days ago
Formlabs Kft is expanding rapidly, and we need a highly skilled professional to lead our Finance & Global Quote to Cash team. As our Global Manager of Quote to Cash, you will apply your expertise in operations, process automation, and AR experience to drive financial success while delivering timely information for our growing business.
If you are a service-oriented leader with strong operational skills and a passion for driving results, we want you to join our Finance Team as our Global Manager of Quote to Cash.
Perks:- Free meals in the office 3 times a week
- Private health insurance with Medicover
- Shares in the company
- All You Can Move pass
- Free beverages and snacks at the office
- A monthly or quarterly public transportation pass
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- The ability to print in 3D to your heart's content
- Development opportunities both in-house and off-site
- Fun team events
We offer a dynamic work environment that fosters collaboration and growth. Our employees enjoy a range of benefits, including private healthcare, free coffee, canteen, bike parking, playroom, shower, free snacks, free beverages, free lunch, free parking, modern office, and startup atmosphere. We have no dress code and offer free breakfast.
Job Description:You will be responsible for managing a global quote-to-cash team of 15+ members, ensuring results-driven customer service and experience. Your day-to-day tasks will include:
- Customer inbound call & chat support
- Customer setup & requests (tax exemptions and terms requests)
- Customer quotes, sales order entry & approval
- Invoicing, cash collections, and cash application
- Post-sale support including credit memo and return processing
- Contract registrations & tracking
- Customer/sales tickets/emails
- Channel partner case management
- Accounts Receivable close process & VAT filings
You will collaborate closely with various functions within the company, including Direct/Channel Sales, Customer Fulfillment, Services, and other parts of Finance / Accounting. Additionally, you will:
- Recruit and onboard an AR team in Budapest, transitioning historical processes and knowledge from the existing team in Berlin
- Combine the sales support team and AR team into one quote to cash team
- Automate and simplify internal processes to achieve target KPIs: overall time to process (quote to approval), quality of data entry (error rate), and cost per transaction
To be successful in this role, you should possess:
- Analytical skills
- Results-driven and customer-focused mindset
- Experience with the quote to cash process
- People management skills
- Passion for 3D printing, NetSuite, Magento, Salesforce
$120,000 - $180,000 per year, depending on location and experience.
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