Service Desk Analyst
4 weeks ago
Job Summary:
We are seeking a highly skilled Service Desk Analyst to join our team at TOPTALENT. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Handle incoming contact from users through phone calls, chat, and emails regarding IT issues and queries in a timely manner.
- Troubleshoot desktop, application-related issues on users' machines using remote tools.
- Troubleshoot issues on iOS and Android devices.
- Determine and isolate the source of computer problems (hardware, software, user access, etc.).
- Take ownership and responsibility of any issues from start to a successful resolution.
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
- Document resolutions for future reference.
- Incident handling and escalation management.
- Follow and adhere to all KPI-related tasks to avoid business impact.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Requirements:
- Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level).
- Level of expertise L1 L2 On-site Or Remote Support.
- Excellent communication skills (both oral and written).
- Prior experience in Application support/Software development, IT Service Desk.
- Understanding of SDLC, database technology, OS components would be useful.
- Hands-on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk.
- Knowledge of ITIL processes and procedures would be an added advantage.
- Self-motivated, gains satisfaction from providing excellent customer service.
- Problem-solving abilities, strong logical analytics.
- Ability to multi-task, handling multiple assignments simultaneously.
Benefits:
- Excellent remuneration package based on experience, skills, and performance.
- Be part of a dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
How to Apply:
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2
Salary:
700,000 HUF - 800,000 HUF + 22k HUF meal allowance after 3rd month.
Requirements:
MUST: Experience with ServiceDesk environment. Business working hours.
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