Training and Quality Manager

2 weeks ago


Budapest, Budapest, Hungary Kempinski Hotel Budapest Zrt. Full time

Job Description: As a key member of our Kempinski Hotel Budapest Zrt. team, you will be responsible for delivering exceptional guest experiences by implementing and monitoring comprehensive training programs, auditing hotel departments, and recognizing and rewarding staff who demonstrate outstanding service and commitment to excellence.


Training Responsibilities:



  • Design and deliver effective training programs to enhance staff knowledge and skills.
  • Conduct regular audits to ensure hotel departments adhere to service protocols and standards.
  • Collaborate with HODs to address performance gaps and elevate service delivery.
  • Lead the implementation of guest satisfaction surveys and analyze results to enhance service.
  • Stay up-to-date with hospitality industry trends and best practices to incorporate new training techniques and quality management tools.

Requirements:



  • Minimum 5 years of experience in a Training and Quality Management role within a luxury hotel or similar environment.
  • Strong knowledge of hotel operations and a passion for delivering exceptional guest experiences.
  • Experience in designing and delivering effective training programs.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong organizational and analytical skills, with the ability to evaluate staff performance and identify improvement areas.
  • A commitment to fostering a culture of continuous improvement and staff development.
  • Bachelor's degree in Hospitality Management, Human Resources, or related field.

Benefits:



  • Domestic and international development opportunities.
  • Long-term job opportunities.
  • Cafeteria benefits, including Szép Card, sports, and culture tickets.
  • 13th monthly bonus.
  • Discounts in hotel service units and partners.
  • Discounted dental care.
  • Various staff benefits, including employee programs and recognition.
  • Complimentary meals.
  • Five-star working environment.
  • Discounted accommodation at Kempinski and Global Hotel Alliance hotels worldwide.

Language: English



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