Junior Sustainability Customer Success Manager

About Us:

At Denxpert, we're on a mission to make the world a more sustainable place. Denxpert is a dynamic and rapidly growing software company that specializes in helping companies around the world manage their sustainability and EHS initiatives. Our innovative solutions have captured the market's attention, and we work with high impact clients in over 30 countries already. To keep pace with our growth, we are looking for a Sustainability Customer Success Manager (CSM).

If you're ready to join a high-energy team and be part of our exciting journey, we want to hear from you

Role Overview:

As a
Customer Success Manager (CSM)
, your focus will be on nurturing and expanding our relationship with both international and domestic large corporate clients.

This role is perfect for someone passionate about
sustainability
,
customer satisfaction
, and
long-term partnerships
, eager to make a tangible impact in a forward-thinking software company.

The ideal candidate has exceptional communication and relational skills, creating win–win situations for all parties they work with. You will help clients reach their sustainability and compliance goals by guiding them through onboarding, usage, and expansion of Denxpert's solutions.

Key Responsibilities:

• Onboarding and Guiding New Clients:
  Lead and support the onboarding process for new international and domestic large corporate clients, ensuring a seamless integration of our sustainability solutions into their business operations.
• Client Relationship & Account Management:
  Maintain regular contact with clients to gather their requirements and feedback. Your proactive approach will help in understanding their needs and stage in their sustainability journey, providing tailored solutions, and enhancing their overall experience with our services.
• Monitoring Client Satisfaction:
  Keep a close eye on client satisfaction levels. Your insights will be pivotal in introducing necessary improvements and customizations to meet and exceed client expectations.
• Cross Functional Collaboration:
  Work hand-in-hand with the product development team. Utilize client feedback to inform and inspire new features and enhancements, ensuring our software continually evolves to meet the dynamic needs of our clients in their sustainability journey.

Ideal Candidate Profile:

• Passion for
  sustainability
  and a
  customer-first
  mindset.
• Proven experience in managing
  large corporate clients
  , preferably in SaaS or sustainability-focused industries.
• Excellent
  communication
  and
  negotiation
  skills in an international and cross-functional context.
• High
  assertiveness
  ,
  flexibility
  , and
  resilience
  .
• Ability to
  self-manage
  and work effectively across teams.
• Confident use of
  ICT tools
  (CRM, Outlook, Teams, Excel, etc.).

Our Values & Culture:

At denxpert, our culture is built on four pillars that define how we work and grow together:

• We act with
  integrity
  and focus on
  creating positive impact
• every action contributes to meaningful change for clients, society, and the planet.
• We challenge ourselves to deliver
  exceptional results
  , driven by
  expertise
  ,
  commitment
  , and continuous improvement.
• We adapt quickly to new challenges through
  creative innovation
  ,
  empowerment
  , and
  smart solutions
  .
• We build strong relationships based on
  trust
  ,
  good energy
  , and an
  international spirit
  of collaboration.

These values guide how we communicate, make decisions, and deliver value every day.

What We Offer:

• A chance to be part of a
  purpose-driven company
  making a real difference in sustainability.
• A
  supportive, innovative, and international
  work environment.
• Real
  growth opportunities
  with continuous learning and career development.
• Competitive
  salary and benefits package
  .