Electric Vehicle Consultant Trainee

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description
If you have a student status, looking for a place to start your career and speak German, this might be the greatest opportunity for YOU

As a smart Electric Vehicle Consultant Trainee, you will be the first contact for smart authorized service partners in aftersales topics—supporting retailers with warranty assessments, and systems support. Your expertise and dedication will ensure outstanding service delivery, helping retailers resolve requests efficiently and successfully.

Key Responsibilities

• Warranty Support:

• Manage day-to-day warranty claims in line with KPIs, ensuring accuracy, completeness, and policy compliance.

• Assess and follow up on retailer warranty claims and pre-authorizations submitted electronically.
• Process and evaluate non-warranty cases (e.g., roadside assistance provider claims, retailer claims for service packages).
• Collaborate with senior team members on complex cases and ongoing analyses.

• Communicate with retailers and dealers primarily in writing, providing clear, professional updates and guidance.

• Aftersales Process Support

• Respond to retailer inquiries related to smart workshop processes.

• Guide retailers on how and where to locate relevant information and documentation.

• Advise retailers on warranty and policy procedures, including specific claim and pre-approval issues.

• Systems Support

• Manage user access for smart aftersales systems.

• Respond to inquiries about system features and functionalities.

• Liaise with smart IT, following the defined escalation process to resolve issues.

• What You'll Gain

• Hands-on experience in warranty operations, aftersales process excellence, and aftersales IT systems support.

• Exposure to cross-functional collaboration with operations, retailers, and IT.
• Practical knowledge of KPI-driven service delivery and continuous improvement.

In Your First 90-days You Will

• Meet everyone in our team
• Attend our corporate induction
• Be introduced to our Purpose, Vision and Mission
• Learn our Values and Behaviours and embed them into your role
• Set goals and objectives aligned to the MSX strategy

What We Can Offer

• Regular training and access to global career opportunities/career progression
• Opportunity to start your career while working for a premium automotive brand
• Gaining truly valuable experience within the automotive industry
• Regular social events
• Modern office situated in Budapest
• A professional but relaxed working environment, as part of a welcoming and diverse team

Qualifications

• You have an active university student status in Hungary (preferably in the field of engineering)
• You are interested or have some experience in the automotive industry and/or automotive technology
• You are fluent in ENGLISH (must have) and German (must have)
• You have strong communication, organizational and time-management skills
• You have excellent attention to detail and pride yourself on being punctual/ reliable

Required
In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done;
• Proving our words with our actions;
• Creating a better tomorrow for our clients, every single day;
• Fearlessly exploring new roads;
• Delivering on our commitments;
• Being exceptional teammates.

Additional Information

When you join our team, you become part of the MSX International family. It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion organisation who takes pride in our diverse workforce.

In Joining MSX, You Can Enjoy

• MSX will secure for you an extensive onboarding program that will allow you to achieve the required qualification to perform on the job in line with the high standards of the OEM.
• Regular training and access to global career opportunities/career progression.
• Modern office situated in Budapest.
• A professional but relaxed working environment, as part of a welcoming and diverse team.

Working pattern and location

• Budapest, XI. District
• Flexible working hours - At least 20-25 hours per week
• Monday - Friday
• Hybrid work: Flexible working environment, including work from home days

With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions.

The MSXI Vision

To enhance every journey in the world of mobility.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.