Technical Helpdesk Specialist

Are you interested in the world of Aviation and IT Operations in the same time?

Are you a fast-learner, self-driven person who is eager to gain and constantly improve to a high-level of technical knowledge specialized in one of our most prominent products? Are you motivated to use your technical expertise to professionally communicate with and support our customers in the aviation industry?

Would you take pride in joining our newly forming team with strategic importance within Lufthansa Systems? If your answers are Yes, we are looking forward for your application Join the Operation Team of Lufthansa Systems and be part of a dynamically changing area

Your days will be meaningful in an organization where people are at least as important as systems. We provide mentored learning and you will have the opportunity to participate in various trainings that promote your professional and personal development.

Your responsibilities will be

• Keep running applications for airline companies
• Ensuring high-level availability solutions
• Monitoring related activities
• Opening and handling incidents
• Incident ownership from opening till solution
• Acting as single point of technical contact for the customer
• Keeping contact with providers and relevant departments
• Troubleshooting application problems and outages
• Executing maintenance changes
• Participate in calls in case of outage

You are looking for us, if You

• Are able to provide professional high-quality support to customers
• Are willing to work in 24/7 - 12 hours shifts (3 early shift – 3 free day - 3 night shift working schedule)
• Are able to efficiently working from home office but also open to work from the office (on an average basis of 1 day in a week)
• Are able to communicate in English both spoken and written besides native Hungarian
• Are open to continuously extend your professional and technical skills
• Have at least 2nd level experience in IT operations support with strong desire to improve your technical knowledge towards 3rd level
• Have adequate communication skills both written and verbal
• Have a solution focused attitude and strong team spirit
• Have some working or study experience relatable to the area of IT operations
• Have knowledge of Unix/Linux operating systems
• Have basic networking backgrounds
• Have basic database (SQL) knowledge
• Have basic scripting skills (Bash, Perl, Java, Python)
• Have experience in application operation

You can bring in further advantages if You have

• Intermediate networking backgrounds (TCP/IP)
• Intermediate database (SQL) knowledge
• Intermediate Scripting skills (Bash, Perl, Java, Python)
• Familiarity with ITIL processes
• Cloud operation experience
• German language skill

Why do the teammates like working here?

• Constant challenges in the daily work
• Interesting and complex tasks
• Learning and training opportunities for self-improvement
• Strong team spirit
• People oriented company culture
• Stabile company background
• Hybrid work

What we are proud to provide you with

• Hybrid working with even only weekly 2 office days and flexible working hours based on core time.
• Financial benefits such as; an outstanding amount of cafeteria, referral reward and team or individual reward based on your accomplishments.
• Corporate health insurance package at one of the largest private healthcare providers with nationwide coverage.
• Carefully designed career paths, with the appropriate training courses and projects to accomplish your aims such as language courses, tech talks and trainings for your needs.
• Lufthansa Group flight ticket discounts.

Our community is characterized by mutual respect and a spirit of helpfulness. This high level of professionalism, combined with diverse personalities, will help you go through your daily life in a good mood while making the most of your skills and talents.

In addition to an inclusive and helpful atmosphere, trust is also an important value for us. You can rely on us with anything right from your first day, and we also trust you to the utmost extent.

Are you ready to fly with us? Apply now

Pozíció megnevezés:

Technical Helpdesk Specialist

Munkavégzés helye:

Budapest (weekly 2x office)

Terület:

Alkalmazás üzemeltetés

Napi munkaidő:

12

Munkarend:

Műszakos

Nyelvek:

Angol