Customer Solutions Specialist

3 days ago

Debrecen, Hajdú-Bihar, Hungary MP Solutions Ltd. Full time 28,000 per year

Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

Tasks:

  • Provide customer support via phone and email on product usage, installation, and troubleshooting (e.g. GPS tracker setup, malfunction, or error codes)
  • Handle general and specific client inquiries, ensuring a positive and solution-focused experience
  • Activate licenses, assist with registration processes, and link mobile applications to the system
  • Work closely with business partners and internal departments to ensure smooth operation and timely resolution of issues
  • Manage tickets in the system, ensuring all cases are accurately documented and followed up
  • Join either the Solutions Department (technical support) or Account Management Department after initial training
  • Support customers in both English and a second language, handling occasional English calls as needed
Requirements
  • Entry-level position – ideal for career starters with a communicative and customer-oriented attitude
  • Confident English skills (strong B2 or C1 level – main training language)
  • Fluent in German/Dutch/Portugal/Italian/French/Spanish (used for daily communication with clients)
  • Strong problem-solving skills and willingness to learn technical concepts (GPS device functionality, tracking systems)
  • Excellent communication skills via phone and email
  • Ability to work in shifts between 8:00 and 19:00 (no weekend work; shift rotation monthly)
  • Online work setup: 2 monitors, PC, keyboard, and mouse provided
Benefits
  • Opportunity to gain valuable experience in an international, tech-focused environment
  • Stable employment with long-term growth opportunities within
  • Supportive team culture and access to continuous learning
  • Competitive compensation package
  • Cafeteria: net monthly 28,000 HUF SZÉP card allowance
  • Flexible working hours (8–17, 9–18, or 10–19 shifts with 1-hour break)

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