Service Desk Analyst

1 day ago

Budapest, Budapest, Hungary Nordicrecruiters Full time

About the Role

We are seeking a dedicated Service Desk Analyst fluent in Norwegian to join an energetic IT support team in Budapest. In this full-time, onsite role, you'll act as the first point of contact for users experiencing IT issues via phone, chat, email or self-service portal. You'll log incidents, manage ticket lifecycles, escalate as needed, coordinate with technical teams, and ensure timely resolutions all while maintaining high standards of customer service and professionalism. You'll work both independently and collaboratively, juggling priorities efficiently in a dynamic, fast-paced support environment.

What You Bring

  • Native or fluent Norwegian (C1) spoken and written plus strong English (at least B2)
  • 13 years experience in IT Service Desk, Application Support, or Technical Support (L1L2)
  • Bachelors degree in IT, Computer Science, or a related discipline or equivalent experience
  • Familiarity with ITSM tools (e.g. ServiceNow, BMC Remedy, HPSM, CA Service Desk)
  • Solid understanding of IT fundamentals operating systems, databases, SDLC, enterprise applications (e.g. SAP or similar)
  • Certifications like ITIL Foundation, MCSE or equivalent are a plus
  • Excellent communication skills, strong problem-solving and analytical mindset
  • A customer-focused attitude, self-motivation, adaptability, and ability to stay organized under pressure

Whats on Offer

  • Competitive base salary with allowances depending on your experience and role
  • Comprehensive medical coverage
  • Access to thousands of free courses and learning resources ideal for ongoing technical growth and career development
  • Four weeks of paid vacation per year
  • A supportive, dynamic work environment that values teamwork, personal growth, and continuous improvement

Why Budapest?

Working in Budapest gives you the chance to build your IT-support career in a vibrant European capital at an attractive cost of living. The city offers high quality of life: housing, utilities, groceries, and everyday expenses tend to be more affordable than in many Western European capitals.

Budapests public transportation is efficient and budget-friendly a monthly pass covers metro, buses, and trams, making it easy to get around without needing a car.

On top of that, Budapest has a lively cultural and social scene historic architecture, museums, cafés, a diverse international community, and plenty of opportunities to enjoy local cuisine, nightlife, and social life.

If you're eager to grow professionally, expand your technical skills, and enjoy life in a dynamic, welcoming city this opportunity in Budapest might be the perfect fit.

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