Dutch speaking Service Desk Analyst for Budapest office

7 days ago

Pécs, Baranya, Hungary The lemon Consulting Full time 30,000 - 60,000 per year


Position: Service Desk Analyst

Location: Budapest, Hungary

Work model: onsite

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requests
  • Log and document incidents, service requests, and resolutions accurately in the IT Service Management (ITSM) tool.
  • Ensure timely resolution of user issues within defined service-level agreements (SLAs) and ticket lifecycles.
  • Coordinate with internal teams or resolver groups to facilitate issue resolution when necessary.
  • Manage incident handling, escalation processes, and follow-up communications effectively.
  • Take ownership of user issues, monitor progress, and provide regular updates until closure.
  • Maintain a high level of customer service and professionalism in all interactions.
  • Work independently as well as collaboratively within a team environment.
  • Handle multiple tasks and priorities efficiently with minimal supervision.
  • Adhere to company and client policies, procedures, and quality standards.
  • Support and comply with all Key Performance Indicator (KPI) targets to minimize business impact.
  • Ensure schedule adherence, including obtaining pre-approval for breaks or time off as required.
  • Participate in process improvement initiatives and perform additional tasks contributing to service enhancement.

REQUIREMENTS:

  • Native/fluent in Dutch (C1), both oral and written. As well as proficiency in English (at least B2 level).
  • 13 years in IT Service Desk, Application Support, or Technical Support (L1L2).
  • Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk.
  • Understanding of IT concepts such as SDLC, operating systems, and database technologies.
  • Experience in SAP or other enterprise applications support.
  • ITIL Foundation, MCSE, or equivalent.
  • Strong problem-solving and analytical abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to manage time effectively and remain organized under pressure.
  • Self-motivated, proactive, and adaptable in a dynamic work environment.

BENEFITS:

  • Comprehensive medical coverage
  • Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologies
  • Attractive salary and allowances based on role and experience
  • 4 weeks of paid vacation annually
  • Enjoy a dynamic, supportive work environment with regular celebrations, wellness activities, and strong team camaraderie

  • Norwegian speaking Service Desk Analyst for Budapest office

    5 days ago

    Pécs, Baranya, Hungary The lemon Consulting Full time €12,000 - €40,000 per year

    Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests,...

  • Czech speaking Service Desk Analyst for Budapest office

    5 days ago

    Pécs, Baranya, Hungary The Lemon Consulting Full time €30,000 - €60,000 per year

    Position: Service Desk AnalystLocation: Budapest, HungaryWork model: onsiteEmployment type: Full-time, 1 year contractRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and...

  • Czech speaking Service Desk Analyst

    3 days ago

    Pécs, Baranya, Hungary The lemon Consulting Full time €55,000 - €110,000 per year

    Position: Service Desk Analyst Location: Budapest, Hungary Work model: onsite Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and...

  • IT Service Desk Engineer

    7 days ago

    Pécs, Baranya, Hungary HARMAN International Full time 2,800,000 - 4,200,000 per year

    IT Service Desk – L1 EngineerRole And Responsibilities (Including, But Not Limited To)Act as a single point of contact for all modes of support such as phone calls, chat, web portal and emails from customers regarding their IT issues and queriesBasic and intermediate level of understanding related to Incident, Service Requests, Work Orders, Major...

  • IT Service Desk Engineer

    7 days ago

    Pécs, Baranya, Hungary HARMAN International Full time €2,500,000 - €4,500,000 per year

    A Career at HARMANAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do...

  • IT Service Desk Engineer

    7 days ago

    Pécs, Baranya, Hungary Harman Full time €40,000 - €60,000 per year

    Location:Pécs - Baranya, HungaryJob Family:DigitalWorker Type Reference:Regular - PermanentPay Rate Type:SalaryCareer Level:P2Job ID:R Description & RequirementsIT Service Desk – L1 EngineerRole and Responsibilities (Including, but not limited to)Act as a single point of contact for all modes of support such as phone calls, chat, web portal and emails...

  • IT Service Desk Analyst-German and English

    1 day ago

    Pécs, Baranya, Hungary ALDI Full time

    PLACE OF WORK7622 Pécs, Bajcsy-Zsilinszky utca 33.AREA OF EMPLOYMENTITSTART OF WORKas soon as possibleEMPLOYMENT TYPEFull-timeMy responsibilities:Within the international IT department of ALDI SÜD, you are responsible for delivering high quality support by fulfilling the below tasks.IT support of our European stores by phone and e-mailAnalysing and working...

  • IT Specialist in Supply Chain Area

    1 day ago

    Pécs, Baranya, Hungary ALDI Full time

    PLACE OF WORK7622 Pécs, Bajcsy-Zsilinszky utca 33.AREA OF EMPLOYMENTITSTART OF WORKas soon as possibleEMPLOYMENT TYPEFull-timeMy responsibilities:Within the international IT department of ALDI SÜD, you are responsible for delivering high quality support by fulfilling the below tasks.Providing IT support for logistic users (European offices, warehouses,...

  • Senior ServiceNow Developer

    1 day ago

    Pécs, Baranya, Hungary ALDI Magyarország Full time

    My responsibilities:Development and configuration of ServiceNow (e.g., workflows, integration, portal), troubleshooting software problems, identifying and fixing bugsConsulting internal teams as an expert for ServiceNow functionality & best practicesAutomation of business processes and operational tasksReviewing and approving code and providing regular...

  • Service Management Specialist

    7 days ago

    Pécs, Baranya, Hungary Körber Full time 3,000 - 5,000 per year

    We are Körber – an international technology group with about 13,000 employees, more than 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In Pharma, Supply Chain and Technologies we offer products, solutions and services that inspire. We act fast to customer needs, we...