Business Analyst Aftersales

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description
Are you passionate about turning data into actionable insights? Do you have a strong analytical mindset and a background in technical projects? Are you ready to support a high-performing team with data-driven decision-making?

We are currently looking for a Business Analyst to support a high-performing team of aftersales specialists, where you will play a key role in monitoring performance, identifying trends, and supporting strategic improvements. This role is ideal for you, if you have a strong foundation in statistics, engineering, or mathematics, and a proactive approach to uncovering insights that drive operational excellence.

You Will Be Responsible For The Following

• Monitor activity KPIs and update daily reports about dealers' performances.
• Produce new reports for technical concerns, emerging trends, and critical technical issues.
• Cluster cases on OEM's systems to identify workload by area and technical concern.
• Identify early warning trends and highlight areas for improvement.
• Inform management of critical areas or misalignments based on data analysis.
• Investigate directly with operational teams to resolve critical issues.
• Represent findings in clear, understandable documents for stakeholders.
• Support continuous improvement initiatives through data-driven insights.

Qualifications

• A degree in Engineering, Statistics, Mathematics, or equivalent experience.
• 3–5 years of experience in data analysis and technical project environments.
• Strong analytical skills and the ability to interpret complex datasets.
• Proficiency in SQL, Microsoft Excel and PowerPoint.
• Ability to communicate findings effectively in both verbal and written form.
• Experience in identifying trends and providing actionable recommendations.
• Fluency in English.

A general automotive diagnostics competence test/evaluation will be part of the recruitment process.

Additional Information

With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision
To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.