ServiceNow Developer

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary's independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

The team

When you join our team, you can become part of an experienced international ServiceNow team that has extensive industry and domain expertise with the ServiceNow platform, working on consultancy and implementation projects of various sizes. Within the team, you'll find business analysts, developers, architects, and scrum masters, all sharing the same goal: creating value for our internal and external customers with ServiceNow solutions.

The role

The role has opened due to ever growing international business demands. As a ServiceNow Developer your main responsibility is to implement the requirements & user stories in the ServiceNow platform while ensuring that ServiceNow out of the box recommendations and industry best practices are applied. 

As a ServiceNow Developer you will work closely with the Solution/Technical Architect to ensure the solution is technically feasible and provides real measurable value for the customer.

Your tasks

• Creating and implementing end to end solutions for customers, addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practices and Standards
• Defining and implementing technical solutions aligned with client's business problems
• Work on scoping complex service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Participating in Agile ceremonies, assessing and estimating requirements and making recommendations on proposed solutions
• Taking responsibility for coding, testing, debugging, and creating technical documentation
• Understanding business needs, regularly consulting with related stakeholders, business analysts
• Working with multiple complex systems on a wide range area, taking responsibility for interface/integration implementation tasks. Supporting proposal and concept creation in IT migration and helping with transition projects.
• Building a trusting relationship with major project stakeholders and leading them to adopt the best solution
• Carrying extensive technical/economical knowledge about the business area he/she is working on

• At least 3 years of experience in developing ServiceNow applications in a multinational environment for large enterprises
• Comprehensive knowledge of ServiceNow platform key capabilities and solutions, OOB features
• ServiceNow Certified System Administration (CSA) certification and preferably another CIS certification
• Ability to work in an international environment with local and international teams
• Understanding of CMDB/CSDM data model, best practices for Data Integration and ServiceNow ETL framework (e.g. APIs, import sets, transform maps etc.), MID Server management and server/network connectivity best practices.
• Experience in at least two ServiceNow applications e.g ITSM, ITOM, SPM, HRSD or others
• Experience implementing solutions using the Agile/Scrum methodology
• Experience designing and implementing IT and Non-IT related process workflows, procedures (preferably in ITSM domain)
• Experience in interface design and implementation using web services (REST, SOAP, JSON)
• Experience with programming languages, databases and scripting especially in JavaScript and AngularJS
• Experience in developing custom applications
• Personal qualities: eagerness for self-development, strive for quality, problem solving skills, reliable and thorough personality and a good sense of humor would come in handy working with us, IT geeks
• Strong oral and written communications skills (both business English and Hungarian)

Nice to have skills and capabilities

• Working proficiency in German language
• Great presentation skills
• Experience with ServiceNow CI/CD pipelines and automated release and deployment
• Further ServiceNow certifications (CIS-ITSM, CAD or others)
• Experience working with domain separated environment
• Presales experience, working with RfX proposals
• ITIL knowledge and certifications (Foundation, Managing Professional)
• Experience with ServiceNow Studio, Application creation 

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.