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German Support Role in Sofia
2 weeks ago
This is an
on-site, full-time job in Sofia, Bulgaria
, for an energetic professional with
native or near-native German fluency (C2)
and professional
English proficiency (B2)
.
The role involves providing primary customer and technical support for an advanced digital platform used for
business and leisure travel management
. While a passion for customer service is required,
no prior call center experience is necessary
as comprehensive training will be provided.
Core Duties
- Communicate exclusively in German with corporate and individual travelers via phone, email, and live chat.
- Troubleshoot and resolve technical issues, usage questions, booking problems, and itinerary glitches related to the travel platform.
- Document all client interactions and solutions accurately.
Non-Negotiable Requirements
- German (C2) and English (B2) fluency.
- Must work on-site in Sofia, Bulgaria.
- Must hold EU/EEA/Swiss citizenship or a long-term valid residency card. Work Permit or Blue Card sponsorship is not available.
Compensation And Benefits
The company offers a
competitive salary
with career advancement opportunities, plus financial perks like
meal and transport allowances
, comprehensive
health insurance
, and a
MultiSport card
.
For relocation, they offer support by
reimbursing flight costs
and providing
10 days of paid hotel accommodation
upon arrival.
The work schedule is
full-time (40 hours)
on an 8-hour rotational shift (8:00 AM–8:00 PM, Mon–Sun), including two rotating days off per week.
Are you ready to use your exceptional German skills to support global travelers from Sofia? Apply today
