Retail Brand Manager

Would you like to take part in the construction of Central and Eastern Europe's dominant car trade and mobility service provider? Join the company group listed in the premium category of the Hungarian stock exchange, a Hungarian company group with stable foundations, which is not only a significant player in Hungary, but also dynamically expanding in the region Dynamism, professionalism, international market presence, innovation and continuous business acquisition in the region - this is what characterizes us in the AutoWallis Group, which now has nearly 1400 employees.

We are seeking a dynamic and experienced Retail Brand Manager to lead our activities in both Hungary and Slovenia.

The Retail Brand Manager is responsible for managing all
sales and aftersales operations
(service and customer support) of the
XPENG premium electric vehicle brand
in
Hungary and Slovenia
. The role ensures
business growth
across both markets, supports the brand's
market introduction
, and aligns
sales and service strategies
both strategically and operationally. This position plays a key role in
building the brand's reputation, customer experience, and profitability
, while ensuring full compliance with XPENG's corporate standards and operational excellence across all touchpoints.

What will be your roles and responsibilities?

STRATEGY

• Develop the
  national sales and aftersales strategy
  in cooperation with the Managing Director.
• Design and implement a
  customer experience strategy
  consistent with the brand's
  premium positioning
  , ensuring personalized and customer-focused service.

PROFESSIONAL RESPONSIBILITIES

Sales

• Provide professional leadership for a
  sales team of approximately six members
  .
• Conduct
  market analysis and forecasting
  , monitor sales performance and key indicators.
• Maintain direct contact with the
  importer and manufacturer
  , manage reporting and target setting.
• Support
  marketing and PR activities
  aimed at increasing brand awareness and conversion.

Aftersales (Service & Customer Care)

• Lead and support the
  service teams
  across both markets.
• Monitor and improve
  customer satisfaction metrics
  (CSI, NPS).
• Optimize
  warranty costs, parts logistics, and operational processes
  .
• Ensure ongoing communication with the
  factory aftersales center
  , coordinating
  trainings, audits, and quality inspections
  .

Reporting and Business Development

• Prepare
  management reports
  , decision-support materials, and improvement proposals.
• Supervise CRM usage and
  data quality
  , analyze customer data and
  customer journey performance
  to support business growth.

FINANCIAL MANAGEMENT

• Hold full
  P&L responsibility
  for the XPENG brand across both markets, including revenue, costs, and overall profitability.
• Ensure cost discipline and budget compliance while maintaining operational efficiency.
• Monitor performance against key financial indicators and prepare reports and recommendations for the Managing Director.

CLIENT RELATIONS

• Manage
  key accounts
  (fleet and corporate customers), lead negotiations, and develop long-term cooperation agreements.
• Continuously improve the
  retail customer experience
  , including lead management, test drives, quotations, contracts, and vehicle handovers.
• Regularly track and analyze
  customer satisfaction results
  (CSI, NPS), initiating corrective and improvement measures when needed.
• Strengthen customer engagement through
  events, roadshows, test drive programs, and online campaigns
  .
• Supervise
  complaint and claims handling
  , ensuring fast and customer-friendly solutions.

SUPPLIER RELATIONS

• Coordinate
  contracted service subcontractors
  , oversee contract management and daily cooperation.
• Maintain
  continuous contact
  with the importer and XPENG manufacturer, ensuring alignment on operations, standards, and objectives.

You are the ideal candidate if you have:

• Higher education (in economics, engineering or management).
• Min. 7–10 years of experience at a premium car brand, of which at least 5 years in a management position (sales and/or aftersales).
• Willingness to travel frequently to Slovenia (~30% of worktime is expected to be spent in SLO, remaining in Hungary)
• Deep business and financial perspective, experience with P&L responsibility.
• Knowledge of aftersales processes, service operation (warranty, spare parts, customer management).
• Knowledge of digital sales and CRM systems.
• Experience in an international, fast-changing environment is an advantage.
• Fluent English and Hungarian is essential; Slovenian and market knowledge is an advantage.
• Strategic thinking, but strong operational execution focus.
• Inspiring, developmental leader who is able to integrate different teams.
• Customer-oriented, high quality and experience focus.
• Data-based decision-maker, business-minded, results-oriented.

Why join us?

• You will have the opportunity to build and grow your career within a stable and expanding international company group
• Professional autonomy to build our new dealership team and shape local operations
• Attractive compensation package, including annual performance-based bonus and company car with fuel card

Join our journey – apply today and grow with AutoWallis Group

Interested? Send us your CV at

or apply here.

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