Sales Support Specialist Future Opportunities

DISCLAIMER: Please note that this is not an active job opening. By submitting your application, you will be considered for future opportunities within EPTA International BSC Budapest. We are continuously building a talent pool of qualified candidates for upcoming roles. If your profile matches our future needs, we will reach out to you directly. We may not be able to provide individual feedback or updates unless your profile aligns with a specific role in the future. Thank you for considering a career with us—we look forward to possibly connecting when the right opportunity arises

Epta International BSC is a global leader in commercial refrigeration, offering sustainable and innovative solutions for the retail, food & beverage, and hospitality industries. We design, manufacture, and service a wide range of refrigeration systems and technologies that help our customers operate more efficiently and responsibly. With a strong presence across Europe and beyond, our Budapest office plays a vital role in supporting key business operations for EMEA markets.

As we continue to expand, we are looking for Sales Support Specialists to join our team in Hungary—whether you are just starting out or ready for your next professional challenge.

A Sales Support Specialist streamlines the sales cycle by managing purchase orders, product configurations, and project plans. They coordinate with customers, technicians, and internal teams to ensure smooth deliveries, efficient shipping, and accurate billing. Additionally, they handle returns and stock management, ensuring timely resolutions and strong customer satisfaction. 

Who We're Looking For

· Fluent English speakers (written and spoken)

· Organized, reliable team players who thrive in a fast-paced environment

· Fresh graduates are welcome — we provide full training

· Motivation to grow within a collaborative, international company

Why Join Epta International?

At our Budapest office, you'll join a diverse, supportive, and growing team with real opportunities for development. We offer:

· A clear path for career progression and internal mobility

· Comprehensive onboarding and training

· Daily use of your language skills in a meaningful role

· A welcoming, stable workplace where your contributions make a difference

Bring your skills to a company where innovation meets international opportunity.

How you will make an impact:

• Deliver exceptional customer service by promptly answering incoming calls and addressing inquiries with professionalism.
• Manage incoming requests through customer portals and email, ensuring timely acceptance and logging of jobs within agreed-upon timeframes.
• Process requests seamlessly into the internal CMS, including customer jobs and out-of-hours requests, for efficient tracking.
• Generate aftersales cases and schedule service appointments to enhance customer satisfaction and support.
• Coordinate and optimize technicians' daily workloads, aligning with reactive, parts fitting, and maintenance requests to ensure efficient service delivery.
• Log and assign maintenance visits accurately to maintain organized operations and support customer needs.
• Regularly monitor and update open cases in both the internal CMS and customers' websites, ensuring transparency and effective communication.
• Foster strong relationships with customers through consistent and effective communication, primarily via phone calls, to build trust and loyalty.
• Collaborate effectively with team members to ensure that customer expectations are consistently met and exceeded.
• Communicate efficiently with subcontractors and other teams, facilitating smooth operations and timely issue resolution.
• Verify proof of delivery documents to maintain high standards of accuracy and accountability.
• Generate comprehensive daily and weekly customer reports, providing valuable insights to support operational improvements.
• Create tailored ad-hoc reports to meet specific operational needs and enhance overall service efficiency.

What makes you a perfect match:

• Bachelor's degree preferred, ideally in Business, Logistics, or a related field, with an emphasis on practical application.
• 1-3 years of experience in customer service, logistics, supply chain, or operations management, demonstrating a strong foundation in the industry.
• Experience in a multinational company is a plus, bringing a global perspective to customer interactions.
• Proficiency in MS Excel and Outlook, enabling effective data management and communication.
• Familiarity with Salesforce and/or Lightfoot is beneficial, enhancing efficiency in customer relationship management.
• Strong command of spoken and written English, ensuring clear and effective communication with customers and team members; knowledge of Italian is considered as a plus, since we are an Italian company
• Critical thinking and problem-solving mindset, enabling the resolution of challenges effectively and efficiently.
• A can-do attitude that fosters positivity and resilience in a dynamic work environment.
• Team player with excellent interpersonal skills, promoting collaboration and a supportive work atmosphere.
• Keen attention to detail to ensure accuracy in all tasks and communications.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Ability to work under pressure, maintaining composure and delivering results in fast-paced situations.