German Speaking Technical Support Analyst

3 days ago

Debrecen, Hajdú-Bihar, Hungary transcosmos (TCIS) Full time 250,000 - 500,000 per year

Location: Debrecen, Hungary | Work Mode: Onsite
Working Hours: 9:00–18:00 (1-hour break) | Type: Full-time

Support Tech That Powers Homes, Moves People, and Automates the Outdoors.
Join transcosmos Europe in Debrecen and become part of our expert support team helping users across Europe enjoy some of the world's most forward-thinking and eco-conscious consumer tech.

Our growing teams support customers across a variety of innovative service areas — from portable energy solutions that provide clean, off-grid power for homes and travel, to smart electric rideables that are transforming personal mobility in urban spaces. You might also be assisting users of cutting-edge robotic lawn care systems designed for automated, app-connected maintenance of modern green spaces.

Whether it's walking someone through Bluetooth pairing or resolving a charging issue, you'll be the trusted point of contact guiding customers through their tech experience.

What You'll Be Doing

  • Answer customer inquiries in German via phone, chat, and email
  • Troubleshoot technical issues related to hardware, software, or connectivity
  • Guide users through product setup, features, and best practices
  • Escalate complex cases through clear internal channels
  • Maintain accurate documentation of all interactions
  • Follow privacy, security, and quality standards

Collaborate with a supportive, tech-savvy team

Requirements

  • Strong German (C1) and good English (B2) communication skills
  • A curious mindset and a genuine interest in tech — even if you're still learning
  • Clear and friendly communication – you enjoy helping people
  • Basic PC skills (you've used Microsoft Office or similar tools)
  • A calm, solution-focused approach when things get tricky
  • Willingness to learn and grow – we'll teach you the rest during training
  • Any experience in customer service, support, or tech is a bonus, but not a must

You'll Thrive If You Are…

  • Interested in smart consumer tech and eco-friendly solutions
  • Calm and confident under pressure
  • A team player with solid time management
  • Motivated by helping people and solving real-world tech challenges

Benefits

  • A full-time, stable position in our modern Debrecen support center
  • Paid training on systems, tools, and brand-specific knowledge
  • Competitive salary and cafeteria benefit package
  • A friendly, inclusive team environment with regular engagement activities
  • Opportunity to support tech brands making a real difference in mobility, energy, and lifestyle

Internal development and career growth opportunities

  • Spanish-Speaking Technical Support Analyst

    3 days ago

    Debrecen, Hajdú-Bihar, Hungary TCIS Full time 250,000 - 500,000 per year

    Ready to use your technical skills to make a real impact on the future of renewable energy? If you are a fluent Spanish speaker living in Debrecen or Budapest, we have an exciting opportunity for youWe are looking for an Spanish-Speaking Technical Support Analyst to join our business partner's growing team. In this role, you will not just be a voice on the...

  • English - German/Dutch Speaking Technical Support Analyst

    3 days ago

    Debrecen, Hajdú-Bihar, Hungary MP Solutions Ltd. Full time

    Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support...

  • Dutch Speaking Technical Support Analyst

    3 days ago

    Debrecen, Hajdú-Bihar, Hungary HSA Full time 25,000 - 40,000 per year

    Spreek je Nederlands? Zo ja, solliciteer dan op onze vacatureAre you interested in the world of Technical Support? – Then this is your opportunity Join our partner's team as a Technical Support AnalystTasksProviding customer support via phone, chat, and emailSharing product information and handling order-related inquiriesIdentifying and resolving hardware...

  • Dutch-Speaking Technical Support Analyst

    3 days ago

    Debrecen, Hajdú-Bihar, Hungary TCIS Full time 250,000 - 500,000 per year

    As a Technical Support Analyst, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and...

  • German Speaking Technical Product Support Representative

    5 days ago

    Debrecen, Hajdú-Bihar, Hungary Emerson Full time €30,000 - €50,000 per year

    DescriptionTechnical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical...

  • Technical Support Analyst

    3 days ago

    Debrecen, Hajdú-Bihar, Hungary MP Solutions Ltd. Full time 280,000 - 500,000 per year

    Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support...

  • Technical Support Analyst

    3 days ago

    Debrecen, Hajdú-Bihar, Hungary TCIS Full time 250,000 - 500,000 per year

    "Resolving issues, empowering customers — one solution at a time."A customer-focused role dedicated to delivering fast, reliable technical support while turning challenges into solutions. This position combines problem-solving, clear communication, and a passion for helping customers to ensure every interaction adds value.Responsibilities:Take ownership of...

  • IT Technical Support Analyst

    3 days ago

    Debrecen, Hajdú-Bihar, Hungary MP Solutions Ltd. Full time 2,500,000 - 6,000,000 per year

    Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support...

  • Technical Support Engineer

    5 days ago

    Debrecen, Hajdú-Bihar, Hungary Emerson Full time 30,000 - 60,000 per year

    Technical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.In This Role,...

  • Customer Support Representative

    20 hours ago

    Debrecen, Hajdú-Bihar, Hungary Essence Coaching Group Full time €20,520 - €40,560 per year

    Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We're looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual...