Instructor

Tungsten Automation is the leading global provider of software products and services that capture and manage all the information associated with core functions, transforming them into consistent, automated, "best practices" business processes that ensure sustainable compliance. Combining best-of-breed business process automation and imaging technologies, the Tungsten Automation software solutions provide seamless integration with the world's leading application systems, resulting in significant cost reduction, improved efficiency, and enhanced visibility for enterprises. The instructor position includes teaching classes, developing standard courseware, customizing courseware for specific client engagements, maintaining Education Services environments and components, and supporting the department management function as needed. This position serves a key role within the department and is an important part of the direction for success and achievement of department goals.Key Responsibilities Teaching PerformanceTeach a course load appropriate to their field or disciplineConduct monthly webinars (Knowledge Sharing Sessions) for our productsDeliver both public and dedicated instructor-led training sessions at Tungsten Automation training facilities, on the web, and onsite at customer locationsPlan and organize instruction to maximize student learning; modify instructional methods to meet diverse students' needsEmploy appropriate teaching and learning strategies to communicate subject matterUpdate functional and technical training materials based on existing "best practice" training templatesPartner with Professional Services Consultants to develop functional end-user training plansAssume ownership for customer training projects successCourseware DevelopmentContribute to instructional materials selection and developmentEmploy available instructional technology including classroom, Internet, interactive technology, video and desktop environments, and remote student applicationsTechnical Administration and SupportAssist with Education Services' internal environments maintenanceMaintain Education Services IT equipment including scanners and training classroom desktopsOther ResponsibilitiesSupport internal training initiativesProvide product feedback to EngineeringInterfacesConsulting Services, Engineering, and Technical SupportKey Performance IndicatorsCustomer Satisfaction > 90%High course completion rates (as per company standards)Evaluation of Student LearningEstablish and follow meaningful learning objectivesDevelop fair methods to measure student progressDemonstrate sensitivity to student needsMaintain positive client feedback about learning experience Required Skills Mastery of SubjectAbility to learn software applications and develop training contentDatabase knowledge for learning applicationsExpertise in assigned software for course content development and deliveryInstructor SkillsAdult learning theories competencyAudience engagement techniques masteryKnowledge of standard training methodologiesTechnology integration capabilitiesStrong presentation and facilitation skillsCommitment to professional developmentGeneral Professional SkillsExcellent written and verbal communicationHigh organization and self-motivationMulti-project management capabilityCompletion of projects within established deadlinesIndependent work abilityQuick software learning aptitudeIT-related SkillsMinimum 2 years IT training experienceNetwork and device setup and administration experienceOperating System managementSoftware installation and configurationScanner and peripheral setupDocument management proficiencyBasic troubleshooting and technical supportIntegration skills with Microsoft Office and cloud solutionsCloud Services management (Azure, AWS, Google Cloud)User and Access ManagementSecurity and Compliance knowledge