Dutch speaking IT Support Specialist

3 days ago

Budapest, Budapest, Hungary Careerxtra Full time

Work model:
Onsite, Budapest, Hungary

Compensation:
Base salary

What You'll Do

  • Serve as the primary contact for IT incidents and service requests via phone, chat, email, and portal.
  • Log, track, and resolve cases in the ITSM tool (e.g., ServiceNow, BMC Remedy).
  • Coordinate with internal teams to ensure timely and effective issue resolution.
  • Take ownership of user issues, monitor progress, and communicate updates until closure.
  • Maintain high standards of professionalism and customer satisfaction.
  • Contribute to process improvement and service optimization initiatives.

What You Bring

  • Language skills: Professionally fluent Dutch (C1) + proficient English (B2+).
  • Experience: 1-3 years in IT Service Desk, Application Support, or Technical Support (L1-L2).
  • Education: Bachelors in IT, Computer Science, or equivalent experience.
  • Familiarity with ITSM tools (ServiceNow, BMC Remedy, HPSM, or CA Service Desk).
  • Knowledge of IT concepts such as SDLC, OS, and database fundamentals.
  • Certifications like ITIL Foundation or MCSE are a plus.
  • Strong problem-solving, communication, and multitasking abilities.
  • A proactive, customer-focused mindset with a passion for continuous improvement.

Why You'll Love Working Here

  • A professional, collaborative, and multicultural workplace.
  • Opportunity to enhance your IT skills in an international environment.
  • Stable, full-time role with a competitive base salary.
  • Supportive team culture focused on learning and excellence.

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