Customer Service Agent

3 days ago

Budapest, Budapest, Hungary Ecolab Full time 30,000 - 60,000 per year

Want to build a brighter, bolder future and grow your career? Join Ecolab's team and help create a world where we all thrive.

Ecolab is seeking a Customer Service Agent to join our team in Budapest, Hungary. In this role, you will be a trusted partner for our customers and internal teams, managing orders and resolving issues with professionalism and efficiency.

What You Will Do

  • Morning tasks: Process orders using the order management application.

  • Afternoon tasks: Support local team activities:

    • Handle inbound calls.

    • Respond to emails related to delivery notes, COAs, invoicing, and order claims.

  • Accept and process transactions in SAP/CRM.

  • Confirm orders and check shipment status.

  • Collaborate with other departments to resolve issues in the Order-to-Cash cycle.

  • Meet daily and monthly targets for deadlines and order quality.

What You Will Need

  • Native Portuguese.

  • Advanced English (minimum C1).

  • Spanish preferred.

  • Strong MS Office skills.

  • Customer-oriented mindset and professional written communication.

  • Good problem-solving and decision-making abilities.

  • Ability to handle repetitive tasks in a fast-paced environment.

  • Minimum 6 months of customer service experience (preferred).

  • Experience with SAP or Customer Service software (advantage).

  • No immigration sponsorship offered for this role.

What's In It For You

  • Make a difference: Join a stable, growing, global Fortune 500 company.

  • Work-life balance: Enjoy hybrid/remote work and flexible hours.

  • Recognition and growth: Opportunities for advancement and continuous learning.

  • Benefits: Cafeteria plan, medical, dental, vision coverage, stock purchase plan, language learning options, and more.

About Ecolab

With over 48,000 associates in more than 170 countries, Ecolab delivers science-based solutions and world-class service to improve food safety, maintain clean and safe environments, optimize water and energy use, and drive sustainability.

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