UX Researcher

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work

In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext's brand visibility expertise with Hearsay's best-in-class compliant engagement solutions, we're delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations — empowering brands to convert prospects into customers faster and more effectively.

This is a hybrid position, offering the flexibility of remote telework with the requirement to be on-site at least one day per week on average. Occasional adjustments may be made based on team needs or project demands.

A performer with strong communication skills who is growing in resourcefulness and organizational relationships. UX Researcher II contributes to shipping product work and provides independently driven research insights that influence product outcomes.

What You'll Do
Core Research
Research Methods

• Plan and execute qualitative and select quantitative research studies with minimal guidance.
• Create research protocols, interview guides, and participant screeners aligned with product goals.
• Independently identify relevant methods (e.g., interviews, usability testing, surveys, journey mapping).
• Contribute to product-level insights that inform design, content, and engineering decisions.
• Identify research opportunities and gaps in coverage within the product space.

Participant Recruitment

• Use internal and external platforms to recruit diverse participants aligned with study goals.
• Collaborate with CSMs or other internal partners to recruit from live customer accounts.
• Develop and reuse recruiting templates or tools to support team scalability.

Research Execution

• Conduct research sessions independently using moderated and unmoderated techniques.
• Analyze raw data and synthesize into clear insights, themes, and frameworks.
• Translate findings into actionable recommendations that shape product strategy and roadmap.

Communication and Collaboration
Internal

• Partner with Designers, PMs, and Engineers to define scope, questions, and decision points.
• Share work-in-progress and insights in team reviews or standups.
• Participate in and occasionally facilitate research synthesis workshops or critiques.

Cross-Functional

• Collaborate with CSMs, PMs, or Sales to ensure insights reflect customer realities.
• Present research outcomes to cross-functional stakeholders in clear and actionable formats.
• Guide teams in interpreting research implications and applying them to product planning.

Customer

• Conduct user interviews and usability tests with a focus on surfacing motivation, pain points, and behaviors.
• Capture structured notes, quotes, and recordings to support stakeholder engagement.
• Tailor session goals to reflect evolving business and design needs.

Research Operations and Enablement

• Maintain research documentation and contribute to team repositories and toolkits.
• Build reusable templates or checklists that improve research quality or speed.
• Help non-researchers choose and apply appropriate methods.
• Document studies in knowledge bases and support team-wide enablement efforts.

Team (Interventions, Mentoring, Enablement)

• Share learnings and skills with peers via critiques, onboarding support, or internal workshops.
• Troubleshoot tooling or process issues and share solutions.
• Mentor junior researchers or cross-functional partners conducting research.
• Contribute to improving team bandwidth and research consistency.

Data Hygiene and Documentation

• Maintain clean, well-organized research artifacts that are easily discoverable.
• Upload and tag findings, recordings, and synthesis outputs in team repositories.
• Follow and evolve best practices for research documentation, tracking, and indexing.
• Ensure insights are reusable, clearly sourced, and shareable across product teams.

What You Have
Each competency is supported by observable behaviors and sample evidence to clarify expectations and support performance conversations.

Communication
Verbal and Written

• Communicates research plans, decisions, and findings clearly across disciplines.
• Writes research protocols, summaries, and insights with clarity and purpose.
• Seeks and incorporates feedback to improve communication quality.

Formal Presentations

• Presents research findings and strategic implications to cross-functional stakeholders.
• Facilitates discussions and playback sessions that build alignment and clarity.
• Uses visuals, storytelling, and structure to communicate with impact.

Observable Behaviors

• Shares updates and summaries in writing that clarify progress, blockers, and next steps.
• Adapts presentation style to match audience needs (PMs, Designers, Executives).
• Leads or supports team sessions to share findings and discuss implications.

Sample Evidence

• Research summaries, decks, or wiki posts with actionable recommendations.
• Playback recordings or notes from cross-functional share-outs.
• Stakeholder feedback on clarity, delivery, or utility of research outputs.

Learning Agility And Coaching Others

• Seeks opportunities to deepen domain knowledge and improve research methods.
• Adapts quickly to changes in product, project, or user landscape.
• Supports learning of peers and non-researchers through templates, tips, or guidance.

Observable Behaviors

• Attends and applies learnings from workshops, talks, or peer critiques.
• Proactively documents and shares useful resources with the team.
• Mentors or supports junior team members or designers conducting their own research.

Sample Evidence

• Contributions to team toolkits, templates, or onboarding guides.
• Slack posts or wiki contributions with method tips or insights.
• Feedback from mentees or collaborators.

Results-Driven

• Ensures research efforts support product and UX goals.
• Prioritizes work based on strategic value and timelines.
• Iterates plans and deliverables to align with evolving needs.

Observable Behaviors

• Manages multiple research tracks and adjusts scope when needed.
• Communicates progress and pivots clearly to collaborators.
• Aligns deliverables with product impact or milestone goals.

Sample Evidence

• Research backlog or prioritization docs showing trade-offs.
• Retrospective notes or sprint updates.
• Examples of research that directly influenced roadmap or UX improvements.

Research Acumen

• Applies best practices for usability testing, user interviews, and survey design.
• Synthesizes insights into themes, frameworks, or user models.
• Proactively identifies research opportunities within a product area.

Observable Behaviors

• Runs research sessions independently and adapts techniques when needed.
• Builds journey maps, personas, or insight frameworks.
• Flags assumptions or gaps and proposes research coverage.

Sample Evidence

• Annotated protocols and recordings.
• Insight documentation with structure and clarity.
• Examples of frameworks or artifacts reused across the team.

Business Acumen

• Understands the goals, language, and metrics of the business.
• Connects research insights to business outcomes and product KPIs.
• Advocates for user outcomes within business constraints.

Observable Behaviors

• Frames research insights in terms of customer value or business risk.
• Adapts communication to different stakeholder types.
• References OKRs or KPIs when prioritizing questions.

Sample Evidence

• Research summaries linked to product strategy docs.
• Feedback from PMs or Sales about insight value.
• Questions raised in planning sessions that reflect business fluency.

Innovation and Adaptability

• Embraces change and adjusts approaches to evolving conditions.
• Experiments with new tools, methods, or formats to improve quality and speed.
• Reflects on outcomes and identifies improvements for future work.

Observable Behaviors

• Shifts protocol or tooling mid-study when needed.
• Proposes experiments or pilots to test new ideas.
• Participates in retros and shares lessons learned.

Sample Evidence

• Iteration logs or synthesis recaps.
• Slack discussions about tool/process experiments.
• Team recognition for flexibility or resourcefulness.

Customer-Centricity

• Champions the user perspective across planning, research, and delivery.
• Ensures accessibility, inclusion, and real user needs shape product thinking.
• Elevates the voice of the customer in decisions

Observable Behaviors

• Highlights user pain points or needs in strategy meetings.
• Integrates inclusive practices and accessible design considerations into research.
• Shares user stories, quotes, or data in compelling ways.

Sample Evidence

• Clips, quotes, or personas referenced in roadmapping.
• Insight decks emphasizing key moments in the user journey.
• Cross-functional feedback about the relevance and clarity of user insights.

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.

It is Yext's policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

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