Senior Software Development Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Senior Software Development Engineer, focusing on front-end or full-stack development, you will be joining a collaborative global team of like-minded people who thrive on technical problem solving and relish design challenges. Genesys software engineers think through implementation details of scale, security, and usability. You will be part of a team building new features in the Conversational AI department for Genesys Agent Copilot, ensuring scalability and availability of the entire platform and delivering high quality code.

Responsibilities:

• Management of micro-frontends and microservices: design, development, deployment, configuration, and supporting documentation
• Design, development, and testing of features/functions delivered via platform components and/or services that are secure, reliable, highly scalable, and available
• Ownership of features beginning to end from design documents and reviews to acceptance testing and deployment
• Review code and provide feedback relative to best practices, improve readability and anticipate issues
• Troubleshoot production support issues post-deployment and come up with solutions as required

Requirements:

• 5+ years expertise in front-end development and deep understanding of modern front-end frameworks and libraries like angular and react
• Working experience with REST API back-end services, in either Java, Python (preferred) or
• Expertise in cloud technologies, cloud hosting (AWS preferred), distributed systems
• Work experience with micro-services and container technologies (Docker is preferred) is an advantage
• Experience with .NET backend technologies, C# language is an advantage for the role
• Version control tools and processes (e.g. git and git-flow)
• Continuous delivery of cloud-based software
• Good written and verbal communication skills in English

What you will master with us:

• Front-end (or full-stack, based on personal interest) development of high-load software solutions used by Enterprise customers
• React, Angular and Python expertise, and targeted use of other script languages
• AWS Technologies (EC2, DynamoDB, Lambda, S3, CloudFront), Docker
• Enterprise application design (security, scalability, distributed systems, micro-services)
• Agile practices, collaboration with remote-working engineering teams

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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