Service Desk Analyst

2 days ago

Budapest, Budapest, Hungary JUJUR Full time €40,000 - €60,000 per year

Position: Service Desk Analyst

Location: Budapest, Hungary

Work model: onsite

Employment type: Full-time, 1 year contract with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

  • Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requests
  • Log and document incidents, service requests, and resolutions accurately in the IT Service Management (ITSM) tool.
  • Ensure timely resolution of user issues within defined service-level agreements (SLAs) and ticket lifecycles.
  • Coordinate with internal teams or resolver groups to facilitate issue resolution when necessary.
  • Manage incident handling, escalation processes, and follow-up communications effectively.
  • Take ownership of user issues, monitor progress, and provide regular updates until closure.
  • Maintain a high level of customer service and professionalism in all interactions.
  • Work independently as well as collaboratively within a team environment.
  • Handle multiple tasks and priorities efficiently with minimal supervision.
  • Adhere to company and client policies, procedures, and quality standards.
  • Support and comply with all Key Performance Indicator (KPI) targets to minimize business impact.
  • Ensure schedule adherence, including obtaining pre-approval for breaks or time off as required.
  • Participate in process improvement initiatives and perform additional tasks contributing to service enhancement.

REQUIREMENTS:

  • Native/fluent in Dutch (C1), both oral and written. As well as proficiency in English (at least B2 level).
  • 1–3 years in IT Service Desk, Application Support, or Technical Support (L1–L2).
  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk.
  • Understanding of IT concepts such as SDLC, operating systems, and database technologies.
  • Experience in SAP or other enterprise applications support.
  • ITIL Foundation, MCSE, or equivalent.
  • Excellent verbal and written communication in English.
  • Strong problem-solving and analytical abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to manage time effectively and remain organized under pressure.
  • Self-motivated, proactive, and adaptable in a dynamic work environment.

BENEFITS:

  • Comprehensive medical coverage
  • Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologies
  • Attractive salary and allowances based on role and experience
  • 4 weeks of paid vacation annually
  • Enjoy a dynamic, supportive work environment with regular celebrations, wellness activities, and strong team camaraderie

  • Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Wipro Full time 2,000,000 - 4,000,000 per year

    Job DescriptionJob Title: Service Desk AnalystCity: BudapestState/Province: Hungary StatePosting Start Date: 12/2/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic...

  • Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Maven Workforce Inc. Full time 250,000 - 450,000 per year

    About the jobAs a Service Desk Analyst you will thrive in:Troubleshoot IT related issues and handle customer requests.Provide remote support through different channels such as telephone, email, or chat.Support our top customers using your specific language skills.What you will bring:A high school diploma.Czech/French/German(Anyone language) on a business...

  • IT Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Wipro Full time 30,000 - 60,000 per year

    Project DescriptionThe Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCRThe Service Desk Analyst should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while...

  • Service Desk Analyst

    2 days ago

    Budapest, Budapest, Hungary JUJUR Full time 30,000 - 60,000 per year

    Position: Service Desk AnalystLocation: Budapest, HungaryWork model: onsiteEmployment type: Full-time, 1 year contract with possibility of extension / permanent contractDUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document...

  • Service Desk Analyst

    2 days ago

    Budapest, Budapest, Hungary JUJUR Full time 30,000 - 60,000 per year

    Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract with possibility of extension / permanent contractDUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document...

  • Service Desk Analyst

    2 days ago

    Budapest, Budapest, Hungary JUJUR Full time 30,000 - 60,000 per year

    Position: Service Desk AnalystLocation: Budapest, HungaryWork model: onsiteEmployment type: Full-time, 1 year contract with possibility of extension / permanent contractDUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document...

  • Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Toptalent Full time 30,000 - 60,000 per year

    Position: Service Desk Analyst (Dutch)Location: Budapest, Hungary Work model: onsite Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and...

  • Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Toptalent Full time 30,000 - 60,000 per year

    Position: Service Desk Analyst (Polish)Location: Budapest, Hungary Work model: onsite Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and...

  • Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Toptalent Full time 30,000 - 60,000 per year

    Position: Service Desk Analyst (Norwegian)Location: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service...

  • Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Toptalent Full time €40,000 - €60,000 per year

    Position: Service Desk Analyst (Czech)Location: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service...