Issue Management Sr. Analyst

About the team:

This International Issue Management team plays a critical role in safeguarding Citi's global operations within Banking and International. The team is a dynamic and diverse group responsible for overseeing the entire issue management lifecycle, from initial identification and assessment through to comprehensive remediation and closure. Collaborating across various internal stakeholder groups, the team helps drive improvements to the control environment, and fosters a culture of continuous improvement in managing issues globally.

About the role:

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

What you will do:

• Support for the coordination and comprehensive management of issues with key stakeholders
• Help drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Assist in facilitating Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
• Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
• Implement sustainable solutions by addressing root causes
• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
• Identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
• Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
• Help incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Build partnership with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness

What we need from you:

• Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
  • Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• A solid grasp  of Citi's Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Exceptional verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Solid problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
• Bachelor's/University degree or equivalent experience

What we can offer you:

By joining Citi Hungary, you will not only be part of a workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance.
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Controls Governance & Oversight

Job Family:

Issue Management

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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