German Speaking Warranty Administrator

Job Description
Are you a German-speaking professional passionate about problem-solving, supporting and ensuring seamless warranty processes in a dynamic environment? Join our team as a Warranty Administrator.

Responsibilities

• Processing of dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland)
• Supporting Ford dealers with enquiries regarding warranty processing or general warranty topics using the instructions from the warranty manual, Ford PTS, DACH dealer portal and other warranty-relevant documents.
• Assist in problem solving for dealers regarding system and process steps with the respective departments in cooperation with technical service and other internal departments incl. GBS (in German and English).
• Answering warranty-related queries from the Ford Customer Relation Centre Performing changes to vehicle warranty start dates in cooperation with GBS.
• Representation in all areas of warranty processing, such as the Components for Free process
• Send-in deadline extensions for over-aged warranty claims according to internal specifications.
• Processing of dealer enquiries regarding parts goodwill (non-CLP) in accordance with the regulations.

Qualifications
Education and job experience

• Curious about warranty processes, with 0–3 years of experience in administration or warranty support preferably in a German-speaking role.
• This job requires an vocational training with a technical (vehicle) background.
• Preference is given to employees from the automotive industry (dealer workshop or manufacturer).
• A deep Knowledge of all Ford guarantee topics is necessary.

Special Skills And Knowledge

• Good knowledge of vehicle technology
• Communication skills
• Understanding the German Ford/dealer organization
• Knowledge of Microsoft Office (especially Outlook, Excel and Word)
• Knowledge of Microsoft Power Automate is an advantage
• Knowledge of warranty policies and OWS-Online is a plus

Language Skills

• Very good knowledge of German language – fluent in spoken and written
• Good knowledge of the English language required

Please note that we currently run background checks as part of our recruitment process pending a successful interview.