CRM Account Manager

4 days ago

Budapest, Budapest, Hungary Crome Communication Full time €40,000 - €80,000 per year

About Crome Communication

Since 2010, we have been a leading Customer Engagement agency in the Hungarian and regional markets.

Our core services include

  • Marketing Automation Platform Setup & Management
  • Call Center Operations
  • Database Handling
  • Lead Qualification
  • Email Marketing

We are proud
to support a leading German premium car manufacturer
as their CRM and direct marketing partner across
Hungary, Austria, Romania, and Slovenia
.

Our team currently consists of
40 dedicated professionals
, committed to delivering measurable results and seamless customer experiences.

CRM Account Manager

We are seeking a CRM Account Manager to join our team, supporting CRM-based direct and digital marketing services and coordinating customer relationship projects across our client's local subsidiaries in the Central Eastern European region.

Responsibilities

  • Maintaining contact with the our client's local and regional CRM and Marketing departments
  • Coordinate end-to-end campaign management, from planning to rollout.
  • Planning campaigns and solutions
    to achieve the client's business and communication objectives
  • Brief and coordinate cross-functional teams (data management and contact center), ensuring resources are allocated effectively in line with sprint planning.
  • Support the development and implementation of CRM strategies tailored to local needs.
  • Monitor campaign performance
    and contribute to data-driven optimizations.
  • Preparing reports for the client and management.
  • Develop a strong understanding of market specifics.
  • Build working knowledge of technical and data architecture.
  • Ensure accurate financial tracking and handle administrative responsibilities, including the issuance of purchase validations (PVs) and maintaining well-organized, up-to-date campaign documentation.

Qualifications & Skills

  • Minimum 2 years of experience
    as an Account Manager or CRM Project Manager
  • Strong analytical mindset
    , with the ability to interpret and apply insights from data dashboards and reports
  • Experience with CRM platforms
    such as Salesforce, HubSpot, or ActiveCampaign
  • Experience in automotive marketing or CRM project management
    is a strong advantage
  • Familiarity with project management tools
    , including Jira, Atlassian, Smartsheet, or
  • Excellent written and verbal communication skills in English
    (C1 level preferred) and Hungarian
  • Collaborative and empathetic team player
    , comfortable working with multinational colleagues, clients, and stakeholders
  • Hands-on experience
    in executing and optimizing email marketing campaigns
  • Strong organizational skills
    , with the ability to manage multiple projects simultaneously

Why Should You Join Crome Communication

  • Comprehensive onboarding and continuous support
    to help you succeed in your role
  • Hybrid work model
    – after the probation period, you'll only be required to work from the office on Mondays and Tuesdays
  • Key role in shaping customer communications
    for a premium automotive brand
  • Competitive salary package
  • Additional employee benefits
    (Cafeteria system)
  • A close-knit team of 40 professionals
    , ensuring personal attention and a collaborative atmosphere

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