Swedish Speaking Service Desk Representative

14 hours ago

Budapest, Budapest, Hungary Cognizant Full time 2,800,000 - 4,200,000 per year

Location: Budapest, Hungary – Mill park office building
Full-time employment
Hybrid work mode
We Offer

  • Competitive salary and benefit package (cafeteria + annual bonus)
  • Training and continuous learning and certification opportunities
  • Chance to be part of a rapidly expanding organization
  • Multilingual, multicultural environment with native colleagues
  • All You Can Move SportPass (at a discounted price)
  • Medical benefit package
  • Reimbursable language courses
  • Team events, company events
  • Relocation package
  • High value awards and recognitions

Job Responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

You are

  • Advanced or native in Swedish language and you have upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must
  • A university graduate - fresh graduates are welcome
  • You have willing-to-learn attitude & customer focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Open for the following service window: Monday to Friday 7am – 9pm

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