Experienced Customer Service Manager – German speaking

5 days ago

Budapest, Budapest, Hungary Deutsche Telekom Full time €55,000 - €75,000 per year

Company Description

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success

Qualifications

What you will bring to our team:

  • at least 5 years of professional experience in the IT industry with an extensive experience in Service, Delivery, Partner management or as a technical Product Owner
  • Outstanding communication skills, fluency in English and German (B2 or higher)
  • Applied knowledge of ITIL and Agile concepts, with experience in Process management
  • Keeping contact with clients, forwarding and mediating demands, expectations and problems
  • Exceptional presentation and moderation skills as well as persuasiveness at top management level
  • Ability to prioritize and handle multiple projects with shifting deadlines
  • Strong attention to details, ability to work in multitasking environment, with remote teams and support several stakeholders at the same time
  • High degree of flexibility and willingness to expand the scope of classic service delivery management (customer interface) to "product service management" (interfaces to partners and many customers)
  • Previous experience working with contract regulations, managing confidential information
  • Knowledge and experience in Cloud technologies (Public and or Private) and networking
  • Cloud-native technologies (Containers, Microservices, Kubernetes, DevOps) is an advantage
  • Experience in transitioning and transforming new initiatives is an advantage
  • Experience in in-depth contract management is an advantage

Experiences with IT Tools:

  • JIRA, Confluence
  • ServiceNow
  • O365
  • MS Project, Visio

Additional Information

  • Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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