Security Support Engineer

Welcome to SEARCH4 Global, a brand of S4G Talent Solutions GmbH We combine state-of-the-art AI with 22+ years of recruiting expertise to match talent with leading companiesfast, precisely, globally Why this role matters Our client is a European pioneer in digital security and Switzerlands CIAM market leader. Nevis champions passwordless, user-friendly access for highly regulated industries such as finance, insurance and iGamingits technology secures 80%+ of Swiss online banking transactions. With headquarters in Zurich and offices across Europe, Nevis scales through a strong partner ecosystem. For Budapest (hybrid) we are hiring exclusively on behalf of our client: Security Support Engineer (IAM/Cloud) (M/F/D) As a Security Support Engineer (IAM/Cloud), you are the technical backbone between cutting-edge identity products and mission-critical customer environments. You own complex incidents, keep systems healthy, enable partners to help themselves, and turn insights into durable fixes and knowledge. Substance over show. Your Mission:Own the support lifecycle: Work L2/L3/Consulting tickets end-to-end; meet or beat SLAs with clear, proactive comms.Be a technical detective: Analyse integration logic and system flows; collect logs/configs/repro steps; build a complete picture before proposing solutions.Resolve critical incidents: Diagnose, troubleshoot and fix complex issues; escalate to Product, Engineering (L3) or Consulting when needednever drop the baton.Enable users & partners: Guide customers through docs and the Nevis Academy; answer questions and coach for self-sufficiency.Capture knowledge: Document root causes, workarounds and runbooks; grow the internal knowledge base.Streamline communication: Keep Zendesk Jira perfectly in sync; provide crisp, timely status to users and management.Monitor & maintain: Respond to alerts in Azure; perform routine maintenance (updates/backups) on cloud & suite test environments (incl. new versions).24/7 readiness: Join the on-call rotation to provide critical coverage outside business hours.Coordinate effectively: Triage feature/change requests, align with Product Management and schedule stakeholder meetings. What you bring:Education: BSc/MSc in IT/CSor equivalent hands-on experience.Experience: 2-4 years in a customer-facing engineering role (support/SRE/professional services).Cloud & containers: Practical experience with Docker, Kubernetes/OpenShift, and cloud (Azure or AWS).Networking & security: Solid grasp of load balancers, WAF, DNS, HTTPS, SSL/TLS.Data & CI: Basic SQL (e.g., MariaDB/Oracle/PostgreSQL); familiarity with GitHub Actions.Soft skills: Exceptional English written & verbal skills; calm under pressure; proactive, service-centric, solution-oriented.Nice to have: IAM standards (OAuth2/OIDC/SAML), federation, SSO, reverse proxies; Scripting/automation (Bash/Python), Helm/Terraform, observability (Prometheus/Grafana); ITIL practices (Incident/Problem/Change), runbook automation, post-mortems. Your Benefits:Company performance-related bonus. Flexible & hybrid working model. Strong healthcare coverage. Learning & development programs; certification support. Parental support. Ample PTO & holidays. 24/7 Employee Assistance Program (EAP). Country-specific benefits per local regulations. Next steps Sounds like you? Apply with your CV plus 2-3 short bullets on your most relevant achievements (e.g., MTTR by x%, SLA compliance >95% across L2/L3, automated Azure/K8s monitoring & alerting, successful IAM integration triage with durable KB/runbooks). Well get back to you quickly and look forward to meeting you Please note that (m/f/d) is gender-inclusive and welcomes all genders. Apply now to become part of a fantastic, intercultural success story. We actively support equal opportunity and welcome applications from people of all backgrounds and abilities. All genders, every origin, any age and life path. Experienced candidates (incl. 45+/50+) are explicitly encouraged to apply. Applications to: SEARCH4 Global S4G Talent Solutions GmbH Hauptstraße 44 40789 Monheim am Rhein