IT - Support Desk Technician

2 days ago

Budapest, Budapest, Hungary Calderys Group Full time €37,500 - €67,500 per year
Description

Role

The mission of the L1 IT Support Agent is to ensure a seamless and reliable IT experience for all users by providing efficient remote technical support. Through proactive issue resolution, accurate asset management, and close collaboration with global IT teams, the role contributes to the stability, security, and continuous improvement of the company's IT environment.

Responsibilities

  • Deliver remote support for end users, resolving hardware, software, and connectivity issues.

  • Handle mobile phone setup, configuration, and management.

  • Ensure ServiceNow tickets are logged, categorized, and resolved within SLA targets.

  • Support user onboarding and offboarding activities (account setup, access provisioning, hardware assignment).

  • User management in Active Directory. 

  • User assistance with PC refresh.

  • Asset management. Manage and update the hardware inventory; maintain CMDB accuracy.

  • Work closely with global IT teams to escalate and resolve complex issues.

  • Adhere to company IT security and compliance standards. Monitor, identify and resolve issues on endpoints.

Requirements

  • 3 years experience in IT Support in a multinational company

  • Hands-on experience with:

    • ServiceNow (Incident, Request, CMDB modules)

    • Microsoft 365 Basic Administration

    • Microsoft Intune / MDM

    • Windows 10/11 configuration

    • Teamviewer or other remote support tool

    • Hardware lifecycle management

    • Basic knowledge of networking (VPN, DNS, Wi-Fi, LAN).

    • Familiarity with Active Directory

  • Hungarian and English language knowledge; knowledge of other European language a plus

  • Good communication skills

  • Customer focus

  • Good prioritization skills

  • Able to work under pressure

  • ITIL certificate

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