Service Desk Analyst

Are you passionate about IT and customer support? We're looking for a
Service Desk Analyst
to join our team and provide first-level technical assistance to our clients. If you enjoy problem-solving, working with people, and thrive in a multilingual, dynamic environment — this role is for you

What You'll Do

• Act as the
  first point of contact (SPOC)
  for end-users with IT-related issues
• Provide support via phone, email, chat, and ITSM tools
• Troubleshoot and resolve common
  hardware, software
  , and
  network
  problems
• Deliver support in
  English and German
• Use internal documentation and diagnostic tools to resolve issues or escalate appropriately
• Accurately log incidents, progress, and resolutions in the ticketing system
• Collaborate with resolver teams to ensure timely issue resolution
• Maintain a high level of
  customer satisfaction
  through clear communication and effective solutions
• Contribute to process improvement and update internal documentation
• Ensure adherence to SLA and quality standards

Key Responsibilities

• Handle day-to-day IT support queries from users across different platforms
• Identify patterns in recurring issues and flag them for further investigation
• Provide proactive updates and follow-ups with users until resolution
• Maintain professional communication in both inbound and outbound interactions
• Ensure clear documentation of support actions taken

Main requirements of the role:

• Strong command of
  English and German
  , both written and verbal
• Excellent
  verbal and written communication
  skills, with the ability to engage effectively at all client levels
• Solid analytical thinking and problem-solving
  abilities, with a creative approach to finding solutions
• Genuine interest in IT and a desire to grow technical knowledge
• Ability to work effectively both independently and as part of a team
• High attention to detail and a thorough, methodical approach to tasks
• Flexible and adaptable, with a positive attitude toward change
• Availability to work in a
  24/7 shift environment
• Confident user of computers and familiar with key software tools, especially Microsoft Office 365

The benefits of this role in addition to salary:

• Language Allowance: gross HUF 60,000/month
• SZÉP Card Benefit: NET HUF 29,000/month
• Sign-on bonus: HUF 180,000 gross
• Hybrid work model
  – remote work supported, with
  one required on-site day per month
  .
• Uniqa Private Health Insurance
• Fitness pass: 8 free sessions per month in the Life 1 and Gilda Max gyms
• Free online training programmes on Linkedin Learning, Udemy and NorthStar
• Multicultural environment with 25+ Nationalities
• Our
  Employee Assistance Program
  can provide professional help with your mental and physical health, finances, and legal issues.
• TTDP (Technical talent development program)

By submitting your application and filling out the link below, you consent to us storing and processing your personal data for future communication regarding this opportunity. You may be contacted later if your application is shortlisted. Your data will be handled in accordance with our privacy policy.

Getronics Applicant Form

About Getronics:

Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics' vision is to reimagine the digital future, one customer at a time.

We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.

Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.