Service Desk Analyst

2 weeks ago

Budapest, Budapest, Hungary Celanese International Corporation Full time 2,500,000 - 4,000,000 per year
Overview

Celanese is a global leader in chemistry, and our Budapest Business Services Center plays a vital role in our success. As a German-speaking Service Desk Analyst you won't just join a Level 1 IT support team — you'll become part of a global community of IT professionals. Join us and discover what it means to work in a truly supportive and inspiring environment. Full-training provided.

This position is for YOU, if you

  • would like to use your German and English language skills
  • are passionate about customer service
  • like helping people
  • have technical affinity
  • would like to use your soft skills in a multinational environment
Responsibilities

YOU will be involved in the following tasks:

  • Answer calls and emails incoming to the Service Desk 
  • Assist users with issues relating to PC's, Microsoft Office, applications, and network
  • Provide basic administration of Access Management, End User Management, accounts, and passwords 
  • Escalate incidents to the appropriate IT teams
  • Follow the monthly shift schedule
  • Continuous effort to meet high customer satisfaction 
  • Own your career: work towards the goals, proactive development from internal and external sources 
  • Ready to be shifted in on-call during weekends (2 days/month)
  • This role requires 2 days/week physical office attendance following Celanese's hybrid policy
Qualifications

What YOU will bring to the team:

  • Customer friendly English and German communication skills (written and oral), intermediate level language skills required
  • User knowledge of Microsoft based operating systems with emphasis on Windows 11, Office 365, and Internet Browsers
  • 0-2 years of experience in customer service or IT support
  • Successful delivery against commitments and deadlines 
  • Proactive approach and strong process adherence 
  • Problem-focused thinking
  • Openness to learn and affinity towards IT

In exchange we offer YOU the following benefits:

  • Cafeteria and Private Health Care Insurance
  • Flexible working arrangements and home office possibilities
  • Structured onboarding support
  • Diverse career paths (people management, subject matter expert)
  • Development opportunities
  • Company events, CSR activities and possibility to join social groups

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